Cafe Metro — Restaurant in New York

Save your $$ and save yourself the trouble of getting food poisoning. I Bought a smoothie from this location yesterday that was absolutely RANCID. I informed both the workers and the owner and was originally told I couldn’t receive a refund, so I accepted a parfait in exchange. I wrote the owner to let her know so that the ingredients could be checked to ensure it would not happen to another guest. I never asked for a refund or anything in return and instead of the owner and workers apologizing and ensuring it wouldn’t happen again , the owner says that the worker offered me a refund on the spot which was a lie, I received a sample prior to getting my smoothie which spilled on the counter and they’re saying basically because they placed a sample in my hand regardless of if I actually tasted it or not, that’s justification for giving me a nasty, rotten smoothie. I offered to send my doctors discharge papers explaining I did have food poisoning so that the owner could see that I genuinly wanted them to check their ingredients. She lied about checking the ingredients which was literally impossible unless she teleported there to check at 1 in the morning. They are absolutely disgusting In this place and they DO NOT care about what they serve to their guest as long as they get paid. They will not take your concerns into consideration even if you do not want any type of compensation. SAVE YOUR MONEY and go to the other cafes in the area who actually care about the food they serve !!!! And I’m not sure why you lied and replied to my view stating that I admitted to lying when I can post the emails ??? You blocked my email after saying you can’t do anything for me so now I will be posting all the proof since you have a hard time admitting...

The lack of customer service skills of the man who took my order was absolutely shocking. I visited this nice looking place this morning for breakfast. I wanted to place 2 separate orders but the man who took my order didn't understand what I wanted whereas I clearly articulated that I wanted some omelette and a bagel. He was nothing but rude and clearly he didn't want to be there or do any work and he gave me a horrible attitude. I was only person in the restaurant at the time and he started preparing my omelette finally. I hoped that he would begin to prepare my avocado bagel but he completely ignored that part of my order and it was more important for him to chat to his colleagues in Spanish. Shortly a wave of customers came into the restaurant so they started preparing other orders. When I saw others getting their orders before I did, bear in mind that I ordered before everyone else, I had to go ask about my order. It was only then when I found out that he only prepared my omelette and he totally ignored my order for avocado bagel. He had serious attitude issues, and lacked of kind of customer service skills. I DO NOT RECOMMEND THIS PLACE FOR ANYONE. Shocking service and people like this man shouldn't be working in a customer...

The look is inviting at first glance so I decided to pay a visit. After choosing and paying for a salad, I sat down.

The WC was in clear view. Workers were walking around with garbage bags in the main entrance. Disgusting.

All the toppings are exposed to the public (placed on top the glass shelves) as well as the workers (within shelf). People can spread spit, sneezes et cetera directly to the food. How unhygienic!

I decided to read my bill and I was overcharged so I spoke with the cashier and how rude of her! She just altered the bill and handed it over. No apology.

Having the actual food, the taste was less than bland. The cooks appear over-confident preparing the food because the conviction is persuasive; the taste however is really poor for the price.

Definitely not a spot to...