Cafe Select — Restaurant in New York

We thought today gonna be a pleasant day to reunion with my frds at this highly rated restaurant. However,it ended with total dissatisfaction and disappointment.

1. we have to wait for a while to get seated ( okey we get it) waitress were too busy. Rude waitress at the door, literally like i walked into her house without paying. Just saying if you cannot do your job just don’t be there. We pay for the money okey.
2. once we seated, 2 empty glasses without water, waiter is very reluctant to give us service. Wired face wired services. And next table, ppl came after us were all well attended with water bottle. We have to asked for it at the end, and of course again we hav to wait for a long time. And they don’t care to pour us a glass. NOt even mention apologizing of not having water for us. The waiter with long hair walked away from us.
3. asked for a glass of coke and end up having a glass of Ginger ale. Cool. Again, the waiter is not even apologizing for his wrong order. Instead gave me the long FACE.

we are the only asian face in the entire restaurant. Did this make us different? That not even deserve a glass of water. Not sure. But clearly will nv visit again. Not recommended as well. Over priced food. RUDE service. To be honest in this restaurant no body give u service. And the owner of the restaurant I suggest you Try to treat everyone nicer. So you may be okey to asked for 22% tips at the end. You should be glad that we paid the 15% at the end. Worse experience ever. I should just go the the Jack wife’s Freda instead wasting my beautiful night in your NO...

We had a very VERY bad experience at this place. Avoid.

1. We couldn't order the "real" raclette (where they bring a machine at your table) because we were not seating at the right table (what does that even mean?? No power outlet close by apparently). And we had made a reservation!

2. So we went for the option where they bring a plate of cheese at the table (a plate with 2 pieces of cheese - eaten in like 5min). It also comes with potatoes, pickles and onions. You can in theory order as much as you want (it is unlimited). It took them FOREVER to bring the next round of cheese. So when they brought the second round, we immediately ordered the 3rd round (hoping we wouldn't have to wait that much). We waited EVEN MORE. Cannot remember the last time I waited that much for food.

3. This Raclette "plate" comes with 3 ridiculous pieces of potatoes. So we ordered 2 bowls of potatoes for the table. THEY CHARGED US FOR THE POTATOES!!! Even if the raclette option had unlimited cheese, potatoes, etc.

4. They wouldn't take our Amex cards even tough it was written on the menu that they accept them (we checked before coming and when they brought the menu, IT WAS WRITTEN ON IT). Our waiter naturally said "oh, we changed the menu 2 weeks ago. I'm sure you have other...

In this area, there are many cafes targeted at tourists, but the service and the taste of the food often don't quite live up to expectations. Initially, we had similar thoughts as we decided to step into this café for a beer and maybe some chips. The staff inside warmly showed us to our seats and took our orders with big smiles. While I wished the beer had been a bit colder, the Lobster Bacon Sandwich we ordered was incredibly delicious, pleasantly simple, meticulously prepared, and even had a cute Swiss flag decoration. The lobster was fresh, and its pairing with avocado was spot on.

Eating the sandwich, it became evident that this café puts a lot of care into their food, making us confident that choosing this place was the right decision. Later, we ordered warm Apple Strudel, Prosecco, and Hot Coffee. At $3 for drip coffee in this area, it's very reasonable! The taste was delightful and rich.

The warm apple strudel was made with great attention, not overly sweet, with a crispy crust and a melt-in-your-mouth filling—arguably the best apple pie in New York! I'll definitely come back here, aiming to try the Lobster Bisque that everyone praises....