MORTON WILLIAMS SUPERMARKETS — Local services in New York

Nice marketplace with a wide selection of fresh and international foods. They have an excellent array of bakery items, sweets, and hot/cold food bars. I have generally enjoyed shopping here.

What I don’t enjoy is being treated poorly by staff. They’re generally cold towards customers but the cashier was blatantly racist towards me and my boyfriend during our most recent visit. She was fine, nice even, towards everyone else but the second a white couple approached her, her demeanor completely changed.

We placed our basket on top of the conveyor belt since there wasn’t much room and she refused to say a word or even make eye contact with us. Just stared at our basket until I started handing things to her.

We mentioned we needed to purchase bags and she completely ignored us, carelessly and almost aggressively piling our expensive groceries to the side and crushing the more delicate items. We asked for bags again and she finally handed some over. I was appalled at how unfriendly and rude she was for absolutely no reason.

I’m so turned off by this experience that I’m considering not returning. No one wants to shop at a store where the staff are so bitter...

Prices are typically 2 and 3x what they should be, but this is fairly standard for UES. What has finally put me off is the incredible rudeness. Self check-out customers wait for extended periods for help because the machines malfunction constantly. Unoccupied staff stand around chatting with each other instead of coming to help and are dismissive and rude to the point of being offensive - eye rolling, snippiness. It's like you're wasting their time by shopping there. Today, the machine kept cancelling my debit card transaction before I could put my pin number in. When I finally got a clerk to help me, she cancelled the transaction, yelled at me that my card was declined and walked away before I could explain that I had not even put my pin number in yet, so how could my card be declined? I finally got it to accept my card (same machine), but not with any...

I got food from their salad bar and returned to my office. As I was eating,I chocked on a rubber band. Luckily, I didn’t swallow it and pulled it out half way from my throat. I was so scared and shocked. I or anyone could have died or would have needed surgery. I didn’t go to the store because it was raining but I called the store and spoke with the store manager, Angello, who said “I will talk to the chef and it could be from outside or from box opening.” Maybe the box shouldn’t be opened near open salad bar if that’s the case. The manager said I can go and he will refund the money. It’s not about refunding the money but rather taking it very seriously and having the staff be careful around food. I was afraid for my life and the management should take proper actions to...