El Sabroso Latino — Restaurant in New York

I place an order via phone for deliver, black rice and half chicken. food was deliver timely but it was not appetizing. Rice was dry chicken was dry beans were hard it taste like day old food. I immediately called the restaurant and tried to inform the manager i was immediately put on hold by the person that takes order and left on hold no one came back to me. it even got worst after holding on for 30min I hung up the phone and tried calling back the number, the phone remain busy for a whole hour. My feeling is that the person who answer the call was the same person that took my order and knew what my complaint was going to be and intentionally placed me on hold and left me on hold so he didn't have to deal with my complaint. This was so disheartening to realized i had eaten from there once before and the food was good and reason why i had decided to reorder again. This is so disappointing if this is how a business choose to operate then it is no good business at all and should not be serving the public. I will not ever order form there again and i encourage others to do the same. SHAME ON YOU EL...

I didn’t know what to get and the guy behind the counter patiently walked me through the different options and choices of protein. The ribs were decadent as well as the friendliness of the staff! 5 stars...

The food was horrible, I used to live close by and would eat their breakfast, I bought the dinner for my family and was disappointed from the taste. Not like other DR rotisserie and yellow rice with beans I...