Elsa La Reina del Chicharron — Restaurant in New York

I’ve heard that the food here is quite good; unfortunately, I couldn’t try it due to the incredibly poor service. I asked the older woman at the counter if they would be preparing any fresh chicharrón, as the one on display looked really dry and dull. She responded that it was all they had. I had to repeat myself several times to get her to prepare me a pound of it, as she seemed more interested in the conversation happening next to her. When she asked what I wanted with the chicharrón, I told her multiple times, but they still wrapped my food without the batatas. As I was telling the other lady who was ringing me up that the batatas were missing, a fresh platter of chicharrón arrived. When I respectfully questioned it, the older lady serving me became very rude and insisted that I take it because she had already cut it up I walked out without my order as the service was ridiculously terrible and I felt beyond disrespected. This isn’t the first time I’ve experienced this; the older lady usually has a very negative attitude, and the service is consistently poor. I will not be returning nor would I recommend this...

I went out today with my partner to Elsa La Reina and we ordered two mofongos de queso and a yuca in the side. They got one of the mofongos correct, but served the other as a chicken mofongo by error. Mistakes happen — I understand. The real issue was how I was treated. When my partner respectfully told them that there was a mistake, the person taking the orders began yelling at me that I actually did order the chicken mofongo. It was an uncomfortable and unnecessary confrontation. Besides that, the yuca was forgotten, and I waited a few minutes longer for it, which would have been fine if the problem had been solved respectfully. Unfortunately, nobody apologized — neither the counter person nor the cashier when I was paying. The food itself was fine, but the service was horrible....

This place has very good food but the WORSE MORNING crew. The people who take the orders are extremely RUDE and the chef and the people taking orders have a huge disconnect. You ask them for over easy eggs and they give you all the opposite. You always have to check your orders because they will give you what you didn't order. However, if you go to this place in the evening is a totally different vibe. Starting with "La Mayimbe" to the cashier , they are awesome! Top of the line customer service ONLY in the evening!!! Elsa La Reina del Chicharrón your MORNING crew need an URGENT training on how to be friendly and professional! They don't even know how to say : Good morning to the...