fresh&co — Restaurant in New York

This is our go-to place for lunch! Safe to say that one of the reasons is that it's convenient because it's right in our building, but what really makes you want to come back is the staff and in particular the branch manager ... and this review is really for her, since the food speaks for itself - you either like it or you don't. She is always willing and able to help and attentive to customer's requests and needs. Pre-COVID this location was bustling and hopping. While there were a lot of staff members working she was always present, making sure service was efficient and personable, leading by example, always ready to step in to help her staff and keep all of us moving along.

Since the COVID-19 restrictions have been gradually lifted and the location was allowed to reopen, the manager has stepped up in every aspect ... from cook, to cashier, to cleaning person ... she has does it all! Fortunately she now has more help (though missing some regular familiar faces in the staff), but there is still a lot of work that she never backs down from. Pleasant, polite, with a smile and, when she can, ready to share a few words to help start the day in a better way. Hard worker (have I not said it enough?) and a truly...

I visited NYC for the first time this week. NYC has a reputation for rude people. However, I happily discovered that the reputation is incorrect. Almost everyone I spoke with in NYC was kind, pleasant and helpful. In fact, the ONLY place where I encountered unhelpful, RUDE people was at "Fresh & Co". Even the people on the street were helpful and friendly. Not so at "Fresh & Co."

The young man behind the counter was rude. The young woman behind the cash register was indifferent and far from helpful.

The sandwiches were good. The service was terrible.

Good products will only keep customers coming back if the service is at least acceptable. Terrible service will drive customers away, even if the product is superior. This location of Fresh & Co is a perfect example...

I used to like fresh and co.. Or so I thought. There's so many salad places these days, how do you keep tracks? There's a few things that differentiate each one.. Freshness, speed and price. Today I went in and found the people behind the counter to be somewhat difficult and condescending. I ordered my go-to choose-your-own topping salad and went to register and to find out that there is no chopping station (side note: no shopping station, what the f?!) and read the total amount of for my salad.. $2.50-$3 more than I pay at other salad places. Adding insult to injury, the salad was a dud. Their balsamic vinaigrette was weak and the veggies weren't particularly the freshest. There's dozens of salads places a few blocks south of this joint. Thats where I'll be going for...