Han Dynasty Brooklyn — Restaurant in New York

Never again will I come back to Han Dynasty Brooklyn. My girlfriend and I have been coming here for 5 years and tonight was the worst experience we’ve ever had. Made a reservation for 9:15pm came in at 9:13pm was told “we’re not sitting anymore the takeout is over there” and I told them I had a reservation. We were greeted by this punk Dylan who had the stinkiest and rudest attitude. He walked around asking every other employee if it’s ok for us to sit down and came back and told us “just so you know everything has to be ordered by 9:30 because that’s when the kitchen close.” We ordered right away and he couldn’t keep up with what we said and he asked “say it again” to which I responded with “you didn’t get that?”. He went and said “Say it again”. My girlfriend had to interfere before I cussed this guy out. I don’t know who is training these new employees but this kind of customer service is outrageous and your district manager might need to take a look at what your GM and team are doing. The kitchen doesn’t close until 1am in the morning every day for take out. The food came out quickly but it was meh and honestly ever since the old team all moved to the LIC location, both the service and the food has gone down hill. Last time I called to come in to eat they said they close the dining room at 9:30 and we made our way there at 9:15 and the entire dining room was already closed. I don’t know if the hours of operation was changed but you can’t not sit people until the closing time. It is such a shame to see a place we’ve been loyal to for the last 5 years changed in such a...

So I had a poor experience from start to finish. When my girlfriend and I arrived the hostess simply just looked at us and pointed at the table to sit down at and didn’t walk us over to the table. Once we sat down there was no “hi or hello” or sharing what their name was. They took our drink orders and then our appetizers. The lemonade tasted like water. We had a DIFFERENT server take our food order (so the original server I guess decided not to wait on us anymore? Even though the restaurant didn’t have too many people in it at all).

Our food came pretty fast out of the kitchen so that was great. My girlfriend had the Braised beef soup, it was a solid 7/10. I had the Lo-Mein and it was okay a solid 6/10. BUT during the ENTIRE time we were eating no one came and checked in on us to see how the food was or if we needed anything. The initial waitress we had along with the waitress that took our order were just standing near the POS system near the kitchen and were just looking as we ate. The energy and vibe was off from the time we got to the door. We didn’t feel welcomed , more if we were just there and they were going to serve us the food so we can eat and leave.

The only time when we were checked on was when it was time for the check. The waitress stood over my girlfriend as she was paying on the mobile POS card reader and watched as she was giving the tip as well. (No it wasn’t a good tip, as the service was horrible and extremely un-inviting). Safe to say we won’t be going back and not because the food was bad (because it wasn’t it was OKAY 6/7 out of 10) but...

Take out is a shambles, just after opening, with NO crowd.

I was in a rush, so I asked how long it would take. I was told 10 minutes and went along with it.

15 minutes later, still waiting. Nobody at the takeout side to even talk to. Finally managed to get somebody’s attention and told them that if my order wasn’t being made that I would like to cancel.

The lady that took my order came out, and first told me that one more thing was being made, and when I asked her how long it would take she said one more minute. That minute eventually turned to three. Whatever, late is late, and I had my order.

Then when I got home, I opened it up, and it was not my order. Thankfully I live a few minutes away so I rushed back.

When I got back and informed her it was the wrong order she looked at me like I was just trying to make trouble. I then showed her that one item wasn’t what I ordered, and there was an item short. I told her I wanted a refund because I didn’t have any more time to waste, she complied without any issue. But she seemed a little shocked that I wanted a receipt showing said refund.

And to be clear, order was was at 11:40am, the restaurant had maybe 4 people eating inside, and there were takeout orders (the people ahead of me took over 5 minutes to order 5 items somehow). There wasn’t the sort of demand that should cause this. Unacceptable. Hopefully the whole refund comes through so that I don’t have to go back and...