House of the Red Pearl — Restaurant in New York

My recent visit to The House of Red Pearl left me utterly dismayed and deeply disappointed. The discriminatory treatment my girlfriend and I received during her birthday celebration was not only disheartening but also completely unacceptable. It became evident that this establishment lacks the necessary understanding and inclusivity toward individuals with disabilities who require the assistance of service dogs.

To our shock and dismay, the restaurant staff forced us to leave simply because my service dog was accompanying us and we didn't want to leave him alone on the floor. He's a small dog and would be unable to perform his service function that far away from me. Instead of displaying empathy and knowledge about the rights and needs of individuals with disabilities, they chose to discriminate and disregard our rights as patrons. This callous action was not only distressing but also significantly marred the special occasion we were celebrating.

Adding insult to injury, the presence of a hostess named Karen only compounded the negative experience. Given the unfortunate stereotype associated with the name "Karen," her behavior reinforced the perception of being entitled, confrontational, and unsympathetic to our situationin. It was disheartening to witness such behavior from a staff member, especially in a professional setting where compassion and understanding should be prioritized. We actually know this person from when she worked at Hillstone. We had similar issues there with regard to trying to force my service dog onto the floor, making us wonder if it's her own personal bias against service animals or official restaurant policy?

Regardless, The House of Red Pearl's discriminatory actions and the presence of an unsympathetic hostess reflect a deep-seated problem within the establishment. Such treatment is not only morally wrong but also goes against legal protections for individuals with disabilities. It is disheartening to see a restaurant exhibit such lack of inclusivity and disregard for basic human rights.

As someone who believes in equal treatment and respect for all individuals, I cannot recommend The House of Red Pearl to anyone. Discrimination has no place in any establishment, particularly when it comes to individuals with disabilities and their service animals. I encourage potential patrons to consider other dining options that prioritize inclusivity, respect, and a welcoming atmosphere for everyone.

It is my sincere hope that this review serves as a wake-up call for The House of Red Pearl to reassess their policies, educate their staff, and foster a truly inclusive environment that respects the rights and needs of all individuals. Discrimination should never be tolerated, and it is crucial for establishments to uphold ethical standards and treat all customers with dignity and respect, regardless of their abilities or...

Let me first say that this place is beautiful looking! From the mercantile store that you have to walk through to get to the restaurant to the gorgeous booths and table settings, the private dining room, the flower arrangement, the bar, and more, it is stunning.

The service was excellent. I had to take a call during the meal and the waiter Dewayne was just completely gracious and accommodating.

I wish the food lived up to the surroundings and the service and the price. Some of it was very good. I expect that a lobster dish at $48 should be. The efu noodles were light and bouncy and the broth was quite flavorsome. It is a little weird to take fried lobster and then put it in something that's going to take all the crispness out of it but it was very tasty.

We enjoyed the spare ribs themselves which were falling off the bones and the additional note of the Chinese celery was good but the pickled peppers didn't stand out as pickled.

Spring rolls cleverly presented but not wonderful. They cut the ends off of what might be a really long spring roll which allows them to get cold on their journey from the kitchen. The sauce was fine.

The hot and sour soup was completely weird. It was not as delicious as the dollar version you could grab in Chinatown a few blocks away. It's overly acidic and not hot. The snow pea shoots which are normally simply prepared with garlic were overhandled and undersized. They were drowning in all the sauce that wasn't even that tasty and overly acidic again. We also have the sea bass which was fine but there was nothing exciting about it and there was a lot of liquid for a platter. The chilies that garnished it had no taste.

I had two Ginger margaritas that were not necessarily gingery or boozy. When a new, apparently more experienced, bartender came on shift and made a third one -- on the house -- it tasted completely different than the others.

I realize it's early days and these may be teething pains, but I think that this restaurant has to really lift its game to bring the quality and specialness of the food up to warrant the price and come up to the standard that they've set with the decor and service.

Chinatown is a mere few blocks away and while their restaurants may not be as pretty you're certainly going to get better food...

This is unique experience at Tin Building because it’s so hidden and vibe is nice and dark unlike other restaurants in building which really just shares same vibe as building rendering them food court fodder at least in terms of ambiance. As I walked in, I feel transported back in time to 1950s China minus Mao’s iron fisted rule since everyone here quite friendly.

I was surprised place is packed and cud not get table or seat at bar. Luckily, they have a mightily comfy lounge space to have some cocktails and appetizers while I wait. I wud argue waiting at lounge for a table is more comfortable than waiting at the bar.

Service is quite friendly though not too speedy but to be fair, it gets busy at times. Some cocktails are better than others and given cuisine, they tend to get really sweet. The bar needs some cleaning or coasters for drinks since it looks quite dirty and lots of stain marks. Bar chairs not too bad though compared to plush booth seats, no match. It’s almost a shame I can’t eat dinner at lounge area.

Some appetizers work better than others. Wontons are amazing but I did not like the crunchy ribs. It’s a weird crunch and feels like it’s burnt. Duck is not bad though don’t expect Peking style duck. That texture and flavor requires an overlong period of cooking time. Here, skin appears to be fried making it crunchy but duck for most part tastes great and quite flavorful. This actually is a more Cantonese style roast duck which is best served with rice so providing steamed buns with it is a bit confusing. The shrimp with longevity noodles is delightful and I almost missed it because that shud be under "Noodles" instead of "Seafood" in menu. Meanwhile, crab fried rice is listed under rice heading which is correct but like shrimp, this is seafood as well. In any case, if there is rice or noodles, then dish shud be under "Rice and Noodles" in menu. Very confusing to say the least.

There are more to try so I’ll prolly come back. Rae at the bar provides best service so if she’s here, I’ll most certainly return.

I feel they need more variety especially in noodles section like noodle soup with brisket or wontons. Dim Sum wud also be a great addition to appetizers selection. What is really missing is lobster and...