Irish Punt — Restaurant in New York

Terrible service. On holiday in NYC from Ireland. Saw the Irish flag outside the establishment, walked in mid afternoon hoping to catch our breath and have lunch and a few pints while enjoying some Irish hospitality and atmosphere. First impressions - server was rude and abrupt, unhappy to see 2 kids with us. Gave us flack about the stroller we had pushed as far back into a corner out of the way as was physically possible. The men in the group ordered a couple pints and we ordered a few cups of tea while deciding what to eat. Pints were brought out - looking conspicuously smaller than the pints we're used to at home. We remarked on this amongst ourselves wondering aloud whether the Irish pint is a different measurement than the American. The manager/owner that was eavesdropping on our conversation interrupted to rudely and defensively assure us the pint was, in fact, a pint - the Irish size - at 16 oz. Her assurances, while confident, were wrong. A pint typically served in Ireland is 20 oz - which explains why the 16 oz pints served here looked different to ppl who have had a few pints in Ireland. No big deal - no one was complaining about the size - just wondering. Some people say quality is more important than quantity - this pint had neither. The Guiness wasn't great. We took out a few biscuits for the kids while deciding what to order. MIL had a gluten free biscuit alongside her tea bc there weren't ton of gluten free options on the menu. You'd think we'd brought in a picnic for the whole family. The server and manager who were visibly having an open conversation about us both descended on our party - not to ask for our food order, but to both rudely order us to put the biscuits away. No harm, we decided to skip lunch here assuming the cooking likely wouldn't be much better than the service. They couldn't wait to see our backs, and we won't be back. If you want the real Irish experience, this definitely isn't it. These people have been gone from Ireland for...

I entered this establishment for my lunch break and there had to be 4 other customers in the restaurant when I got there so I expected to be served in reasonably short amount of time. Before I put my things down the waitress approached me and asked me what I wanted to drink, I told her what I wanted and she proceeded to place a menu on my table and walk away. Instead of returning back to my table with the drink I requested she just asked me what I wanted from the menu. I asked for Fish & Chips and didn't receive it until 47 minutes later and the drink, OH I didn't get that until I actually had to remind the waitress for it. She was so busy playing on her cell phone instead of paying attention to her customers IN FRONT OF HER! When I was done eating the food and finally wanted to wash my food down with a cold beverage, I requested the drink followed by the 'check'. It was such a weird situation already being that she forgot my drink and my food arrived after such a long time that I felt obligated to tip her being that she wouldn't stop apologizing as if she didn't mean to be on her phone the entire hour I was there. The fact that she was more worried about 'playing on her cell phone' than attending to her customers was a shame. I definitely won't be eating from this place after that service especially since I was on my hour lunch and didn't get my meal until after 47 minutes or the drink until...

Went here this week with colleagues for a going away celebration and had a really unpleasant experience. A staff member aggressively snatched my Starbucks drink off the table without saying a word, yelling about “no outside drinks.” I completely understand house rules and liquor license concerns, but basic respect and communication matter. Instead of calmly informing me, she got in my face (with cigarette breath) and even suggested if she should leave my drink on the sidewalk, like I’m a dog.

Let’s face it, for me it wasn’t about the drink at all. It was about manners. It costs nothing to communicate with respect. All it would’ve taken was a simple, polite heads up before touching my personal property. Really disappointing and unprofessional.

The whole thing left me thinking: if we were Wall Street guys in three-piece suits, would she have reacted the same way?

Never again. This was the most despicable, disrespectful, dingy and dirtiest display of “hospitality” I’ve ever experienced. If you like yourself and have a healthy level of self-esteem, don’t come here.

The staff seem miserable, maybe it’s the lack of windows in the space. I’d strongly advise them to seek therapy, anger management and some basic hospitality training.

Won’t be coming...