Lena's Italian Kitchen — Restaurant in New York

I’ve been ordering from this restaurant for years. I always get the same few items and never had an issue until today. The workers at the restaurant gave me someone else’s order. I get it mistakes happen. But the way you handle mistakes makes all the difference. So I called the restaurant to notify them of what happened and they instantly blamed the Uber driver and said he must’ve grabbed the wrong order. No, that’s not how you provide good customer service. You first apologize and then try to correct the issue if you are able to. They have their own drivers so they certainly were able to correct this from their end. The Uber driver grabbed the correct bag with my name on it, but the contents inside were wrong. Additionally, why would that be an issue. Isn’t there someone there ensuring random people don’t walk in and take your customers orders? I was essentially advised there was nothing they could do for me and advised me to contact Uber and take it up with them for a mistake the restaurant made. No one at the restaurant felt bad or bothered to apologize for the inconvenience they caused. I also decided to try the incorrect order in the event that I may enjoy it…it tasted like what you’d expect a candle to taste like. Order the pasta Fiorentina if you...

Ah Lena's, a reliable neighborhood staple to satisfy all my Italian cravings. Sure, prices are a tad high and might turn some away, but the portions are huge, and if evaluated based on price of bite ratio, it's actually very well-priced. Think of it as: you'll def have leftovers, which you'll definitely want, since some of the dishes shine even more after the sauces have marinated a bit more. Not sure why I never wrote a review despite getting takeout from them for years; might be guilty of gatekeeping. Shhh. For tonight's Sunday night "don't feel like cooking let's order delivery to nourish our souls for the upcoming workweek," I got the pasta fiorentina with rigatoni (ALWAYS rigatoni for this dish because it takes up the sauce better), and a tiramisu. I always ask for extra sauce w the fiorentina - and always save the extra sauce to toss w my own rigatoni during the week (I know, it's genius right? It's tasty AND I solved one weekday meal); had a hankering for tiramisu because social media has been showing me a friend's trip around Italy and I'm drooling jealousy. Lena's tiramisu isn't life altering or mind blowing, but it does the job as a pick me up. Service is always quick. Food is always...

I’m 50/50 on my experience. The food was solid and I look forward to trying more dishes. But, I had a bad experience. I came in person to order a pick up order. I like to try to order directly with the restaurant so they don’t have to pay any unnecessary fees. I was quoted 10 minutes but they said likely even less. So I came back in 10 minutes. I waited in the lobby for another 20 minutes, even though I was only quoted