Mama Pho — Restaurant in New York

I eat pho all the time and I will tell you it is the WORST pho I’ve ever had and I will never recommend anyone go there. Let me list the reasons why.

1. restaurant nicely decorated which comes at a price - a bowl of mama pho was $18 after tax and $20+ after tips. Maybe this is normal price for some people but a bowl of authentic pho with everything in it is usually $13 and even cheaper before COVID.
2. we paid tip and thought that the waiters would at least give us water or tea. No one came to our table to wait on us. After waiting 15-20 min I asked the waiters for tea the waiters looked at me like I was speaking a different language...I’m sorry but how do you not have tea at an Asian restaurant...this is unheard of.
3. NOW THIS IS WHAT REALLY GOT TO ME, when I went to the front to ask for tea...I watched in horror as the cashier and kitchen staff made our food with NO GLOVES after touching everything in sight. I continued to watch them out our foods in the microwave like they were making cup noodles. I was so disgusted I wanted to leave but we all figured what the heck were already here so let’s just give it a t try.
4. when the food came...this was quite hilarious actually...the cup was about about maybe a little more than half way full. I look inside and there are about 3 pieces of meat in total, 2 of which are big and thick and chewy looking. The noodles were much thicker than any pho I’ve ever had and the soup was lukewarm. WHAT???? Ok whatever, it’s in front of me so I decided to take a bite...,the noodles were hard amd chewy like it wasn’t even cooked. I was furious at this point. I went up the staff and returned my bowl of disgusting undercooked pho.

I was starving but I was so turned off I ended up walking down the block to buy pad Thai instead.,.and that pad Thai was $10 after taxes and tasted delicious. Goodness I hope no one ever has to have this experience if they have an inkling of an idea of what pho is supposed to taste like. This place is clearly all about profit and not about taste or quality of their food . I feel sorry for those who think this is representative of real pho. Before you go, choose an authentic viet restaurant and save yourself the...

I ordered the chicken pho - it arrived an hour and a half late and cold. And when I say cold I don't mean warm or lukewarm. Actually cold. I was basically told to just deal with it as that's how it comes, which is funny as this was advertised as hot soup. I was told I'm supposed to heat it up myself which I can't do as my stove is under repair and why would I order delivery if I wanted to cook for myself? The delivery guy argued with me on this trying to make me take this cold food. I took the order momentarily to call the restaurant where they argued with me for another half hour and refusing to refund my money. When they finally agreed to refund my order they insisted they come pick up the food I waited another half hour for this all the while starving. When the delivery guy finally arrived he told me they would not refund me. Instead they sent some hot broth which they could have done from the beginning or at least communicated that was the plan. The rest of my food got lukewarm while waiting to be returned. My iced tea was warm and melted at this point also. There was maybe 2 and a half small pieces of chicken in this order to begin with. Terrible business. Terrible food. Will not order...

UPDATE: I’m sad to say mama pho has downgraded after COVID happened :( The broth wasn’t so tasty, the meatballs were smaller and tasted old like it was previously in a freezer for months, the noodles were over cooked, and they’ve gotten super stingy with the meat in the pho, I only had 2 meatballs in mine, and my brother as well (mind you, he payed for extra meatballs; what a rip off) I noticed that the people that are currently working there aren’t the same ones as before, so I’m assuming the good chefs and waiters are all gone? I had to change my 5 stars to 2 stars, I really hope they get it together and start making pho like they used to; fresh and tasty..

(OLDER REVIEW)

The pho is AMAZINGGGG and great for when you're sick and have a sore throat. Its the very definition of "comfort food". The summer rolls are a great snack and the Taro bubble tea is sooo creamy and addicting! This place is very clean, not to mention the bathroom is spotless (and very artsy with graffiti filled walls and dim lighting). The staff is also very polite. As soon as I enter and take a seat I feel chill vibes; the atmosphere is very relaxing, especially with the mellow Lofi Hip Hop music....