Mr Biggs — Restaurant in New York

Rubbish

This is such a let down, considering this pubs history, it should be amazing.

Instead you get met with a door man that can’t speak, just waves you in (welcome to the bar, I am happy to see you, not).

Made the mistake of going to the bar to get a drink, heaven help me! We then grabbed a table, this teenager came over and asked if I was buying a drink. I explained we (as a group we’re just ordering one as we speak and they were going to bring them over from the bar) In other words they were just concerned about their tip. How exactly does a bar work? This is the first time it’s confused anybody to my knowledge.

Anyway, the teenager who does not explain further or give his name or have a name badge or any identifiable uniform asks his friend to come over. This man also has no name badge or uniform or anything, just starts asking us to get a drink from the table rather than the bar. The bar itself was nearly dead, apart from the ear piercing level of volume from the speakers, making it impossible to have a proper conversation. This is a bar, that serves pizza, not a club in Ibiza.

No sign of a menu but a QR code sticker is on the table, you look at it on your phone then ask the staff.

What they want is a tip, which is confusing when you have such an unwelcome experience. You did not deserve any tip but you took it anyway, nice work.

Anyway, we place an order with the staff member that is very busy dancing around the place, literally shouting the lyrics to the music as he serves you, where is your professionalism? Or decency to the customer paying for your tip, which you apply to the bill without asking by the way!

The food is served and consumed, they managed to get that bit right.

The drinks served were absolutely stacked to the brim with ice, which is actually very bad value for the customer. Glass for your first drink then a plastic one after that? The staff also demanded a card to be kept behind the bar, for the duration of your time at the bar. What practice is this? Why would you think this is ok?

Don’t visit this place folks, it’s a let down, run by people who are more interested in themselves than their customers. Go to Wendy’s, save the bother.

Start with an attitude change and a uniform,...

My friends (9 ppl) and I were also there on 2/11 to watch the Super Bowl. We have been going to Mr. Biggs for years to watch the game, and it has always been great until this year. Because of the horrible experience, we will never go back again.

They did not know how to work the sound system and were blaring music at the start of the game, and we missed the National Anthem. They finally turned the sound on through the TVs, but the female brunette bartender kept turning on and blaring music during the commercials. We asked several times to be able to watch the commercials, as they are a big part of the game, but the rude bouncer, who was totally unprofessional to me and others, practically yelled at me that they were not and they would put the music on when they wanted. I was one of many customers trying to get them to leave the music off during the entirety of the game.

I asked our server, Emma, who was awesome and the only bright spot of the night, that if they kept putting on the music, we would get our check and leave. They left the music off for one set of commercials, and then, on the next break, the brunette bartender walked over to the booth and cranked the music back on. She smiled smugly at us as she walked back to the bar.

At that point, we got the check and left. Because of the brunette bartender and the bouncer, Mr. Biggs lost out on a quarter and a half and OT time of food and drink from a large group.

Poor Emma lost out on a much bigger check. None of us will be back, and Mr. Biggs has now lost 9 loyal customers. The bouncer and bartender should not be in customer...

Mr. Biggs should really be renamed Mr. Riggs because I received an additional bogus charge on my debit card for an order I never made; never signed for, and definitely didn't consume. I have no idea what the amount was for as I didn't make it and therefore never had a receipt for it. I thought the charge was going to change it's amount to be the tip I left since it wasn't processed until Monday, but the amount didn't change and it was indeed a second charge. I called the establishment throughout the week to try to get a hold of a Manager up until today and was told by various Bartenders the Manager was either not present or was busy, but that my issue would reach them before the end of the day and that they would take care of it. Gave them the benefit of the doubt Monday & Tuesday, but Wednesday came and still heard nothing back. Fortunately I was able to take matters into my own hands, but it shouldn't have had to come to that. Just own up to your mistakes and fix them! Out of the multiple conversations with bartenders I never received an apology over the issue. I don't know whether or not you guys took me for a fool, but when it comes to money you messed with the wrong person.

Will not return to this place even if New York City was in the middle of a drought. I'd rather end up dehydrated than to ask for...