Paquitos — Restaurant in New York

My favorite spot for burritos in the city. My gym used to be in the area and I would always have a craving for good Mexican cuisine. My search for something filling where I can pack in a lot of calories after grueling workouts ended at the doorstep of Paquitos.

Their burritos are bigger than my forearms, and that's before you add in the lettuce and tomatoes they put on the side. I most commonly do the combo, carnitas, and suadero burritos, all delicious choices. I personally opt for diving right in and getting a little messy, but I've had friends who dissect the big burrito with a fork and knife.

They have a nice punch card loyalty system, and although seating is limited, the restaurant will probably have a soccer game on, with some Spanish music blessing your ears. If you are looking to enjoy the outdoors, Tompkins Sq. park is a short walk away. They are open till midnight, and out of all the restaurants I know that are open that late, none give me more enjoyment...

They make great food but the customer service has become intolerable. I have been a weekly customer but the last three times I’ve ordered the delivery guy didn’t have change and I had the option of sending him away with nothing or giving 50%. I asked them to send the guy with change the last time; they didn’t. I can’t afford that kind of delivery so I walked 20 minutes to the restaurant to have to turn around with no food because the woman refused to give me the salsa that I get every time with my delivery. She made also rolled her eyes when I didn’t tip on the take out. They messed up my order the last two times I ordered and I let them know. They didn’t offer anything to compensate for that either. After the woman refused to give the salsa I’m accustomed to, when I was offering the other sauce back, that really was the last straw. Paquitos is not a restaurant I will patronize any more they have no respect for...

Shameful... Its Bad ! I have been visiting this restaurant at least once a week with my family, I would spend $50-$60 average. I have loved the way they prepare their authentic Mexican dishes but am sad because I feel I've lost something my family and I have grown to cherish over the years.

Recently, the various times I have ordered from this restaurant, the customer service was very, VERY POOR, it seems like she purposely takes my orders wrong! There is a new girl working the night shift that is horrible. I had to return to the store 3 times, deal with wifiey, to get home and eat some soggy tostadas!!!! aaaaargh!

The food flavor, quality and presentation seems to have deteriorated... seems like no one is watching the store.

Whats going on Paquito? I have called and expressed myself to the manager????

1 month... Give you another Shot... If not, you've lost me as a...