Paris Baguette — Restaurant in New York

Okay listen, I am a huge fan of PB but I have a huge grievance with this location never picking up the phones. You can call them at 6:20AM all the way to 9 AM and they will still claim to be too busy to answer the phone.

I work in an office near by and we send a lot of catering to our clients. Sometimes the clients switch information after we have placed an order but there is no way on their website interface to edit these changes or even cancel the order leaving your only option being to contact the location of the order. Sometimes their OWN website would override what you've placed on the system and straight up change the zip code from Brooklyn to Manhattan and you don't notice this until you've placed an order.

You can call the catering number, location number, email their contact, email the catering portion of the company and get no reply or a reply WAY too late to do anything about.

Quite frankly I am alarmed about how horrific their website is in terms of placing orders. For such a large international company its surprising to see the website interface run like something out of the early 2000s.

For these reasons we will not be using PB as an option for catering with our clients anymore. If you aren't ordering and picking up directly from the location do not risk getting food here on a cooperate scale.

We in the past recommended their services to other companies and offices but we need to now retract...

Absolutely! Here’s a glowing review for Aaron and Danny:

I recently had the pleasure of experiencing the finest customer service I've ever encountered, thanks to Aaron and Danny. Their dedication, professionalism, and genuine care made all the difference.

From the moment I reached out, Aaron was incredibly responsive and attentive. He listened carefully to my concerns, ensuring he fully understood my needs before offering any solutions. His knowledge and expertise were evident, and he took the time to explain everything clearly, leaving no room for confusion.

Danny was equally impressive, stepping in to assist whenever necessary. His friendly demeanor and positive attitude made every interaction a joy. He went above and beyond to ensure that I felt valued and respected, demonstrating a level of customer care that is rare to find.

Together, Aaron and Danny formed an exceptional team. Their seamless coordination and willingness to go the extra mile left a lasting impression on me. They resolved my issue promptly and effectively, exceeding my expectations in every way.

I cannot thank Aaron and Danny enough for their outstanding service. They have set a new standard for customer care, and I will undoubtedly return, knowing I am in the best hands. If you're looking for top-notch service, look no further than Aaron and Danny. Their commitment to excellence is truly...

I don't normally write reviews, but I had such an exceptional bad encounter today that makes it my mission to inform every other customers how bad their customer service is at this location. I had ordered a cake at 10:15am and got a voicemail confirmation of my order and my cc was charged. But when I went to pick up my cake at 6pm. They said, we don't have it and asked me whether I ordered from their location. I showed the manager proof that my credit card was charged and she listened to my voicemail to make sure it was her employee who took the ordered and she went downstairs to check for 15minute and came back to say we don't have it. She asked me to get something else, at this time I was already frustrated because I wanted a specific birthday cake. But her only solution was to tell me to get whatever that is left on the shelves. So planning ahead does not guarantee your order and the manager did nothing to compensate for their mistake. I have always been a loyal customer, but all it takes is for one bad experience and you will lose that customer forever. Although your consistency in quality will keep your customers but in the long term if people do not get their birthday cakes on the occasion they need it then how will you continue to succeed? Thank you for letting me know how much you don't appreciate my business. I will ensure to take my...