Sariling Atin — Restaurant in New York

I am a regular customer in this Filipino grocery and I keep on coming back because in a way I feel at home because some of the “ate’s” are nice and friendly until today that I experienced first hand for the very first time the kahera as what most people would say is rude. I only bought a couple of items, I didn’t even spend much but as a paying customer I believe that the quality of service given doesn’t depend on how much you spent. After I paid I was handed my change, unfortunately I don’t have a grocery bag with me and I was trying to observe if the cashier will put the items I bought in a plastic but she didn’t. So I asked politely if I can have a plastic and with her unfriendly and unpleasant face she just put the plastic beside the items I bought. Isn’t it as a cashier it is also part of her job to put the items customer bought inside the plastic? I was told only now by my husband that the plastic is only for food take-out, if that’s the case it should be communicated well with their customers. There is always a way to say or explain in a nice manner than being rude. I noticed there’s a lot of complaints regarding the staff being rude to customers. I hope the owner will take this seriously. You were given the chance to serve your own kababayan it would be nice to see your customers leaving your store happy and satisfied with your service. Hindi mo nga kailangang mag english eh tagalog nalang, wala ng ka effort effort mag...

I’m really getting annoyed with this store because this has happened to me several times already — not just once or twice, but about four times now. And whenever I complain to them, they always deny everything.

The first time was when I bought mung beans, and they were spoiled. I called them and reported that the mung beans were sour. But they just said, “No one else has complained, ma’am. So far, you’re the only one.” 😂 It’s so frustrating! They act like nothing’s wrong.

If I wasn’t so busy with work, I would’ve returned their spoiled food. But it feels like they make you look like the one who’s wrong.

Then last Tuesday, I bought food again because my kids and I were extremely hungry and too tired to cook after a 12-hour trip. The next day, 6/24/25, their squid was spoiled — or I don’t even know what was wrong with it. The taste was really weird, like something unrecognizable. The texture was awful, like it wasn’t squid at all.

I wanted to return it again, but someone at home told me they don’t accept returns for that. So that’s money wasted — again! It’s so frustrating because that’s hard-earned money. It’s just really upsetting. If you’re going to sell food, make sure it’s good quality. We pay properly, so do your part too. And then you even get mad when someone returns something....

It's unfortunate that the lady server is kind of rude. You should allow your customers to use your bathroom and not lie about it that it's out of order. When I go to this store, I spend a lot between $50-$100 only to be denied using the restroom. Unless I have no other choice I would go to other Filipino stores than this store. Many times I begged to use their bathroom because it can't hold it anymore. The lady in the skinny counter at the back was not only rude but ruthless as well. The management should seriously look into this. I do not want to leave reviews like this but this is not the first time but has been a practice.

If you keep that skinny and rude cashier there you will eventually lose...