Sukhumvit 51 — Restaurant in New York

I usually come to this Thai restaurant for lunch if I’m working in the office as it’s near by. And I rarely left comments unless something really uncomfortable happened in general.

Today when I came in as usual, no waiter said hello after like 5 mins even there was only one table was taken in the restaurant. So I asked if I could sit. I ordered and after like 30 seconds I told her actually let me have beef instead of chicken (yeah at the moment she was still at my table). The girl refused immediately saying it was already cooked. I said I literally just ordered it and she replied saying today is busy and the cook in the kitchen won’t make the change. I asked if she could help communicate with the cook then. She didn’t reply and left the table.

Around 5 mins later, someone served the chicken drunk noodle on my table, this waitress laughed and said “I told you”. I was so surprised how she treated the customer but didn’t say anything (I already felt uncomfortable communicating with her and don’t want get myself into trouble).

While I was having my appetizer (didn’t touch the chicken noodle during the time - P1), someone came, took the chicken drunk noodle, put it on my neighbor’s table, and left without even saying a word. Then in a few mins, they took that from my neighbor’s table again and brought it back to the kitchen. I was shocked and forced myself to ask the waitress what happened. She answered, yeah they served the wrong table and that should be your neighbors’ (which doesn’t explain why they took that to the kitchen from my neighbor’s). And after that she just ignored all my other questions like I didn’t exist.

In a few mins, they served me the Chicken Drunk Noodle (yeah still the chicken one) again - P2. I really couldn’t tell if that’s the original one. But I felt so uncomfortable.

That’s how they treated their customer - or just me - I really don’t know - maybe because I was a short Asian girl and I’m terrified by their attitude. With that attitude I was afraid they might put something in my food considering the strange behavior (taking foods from my table without explaining anything then serving the same wrong thing few mins later) so I didn’t touch the chicken drunk noodle even I paid for it fully (I asked a different waitress as I was afraid of talking to the original one).

Will definitely not...

At first this place was relaxing and enjoyable! Love the games and the environment. What sucks is the service, management and the way the business is run!!! The food was excellent, flavorful and hot. When it came to checking out we were made aware that our party (7 people) could not have individual checks even though we told them we are all separate and confirmed with him who ordered what! Once it came time for the check to be paid we were told they do not accept exact change! He literally told us that “we” (meaning the restaurant) rounds the bill up so that they do not have to carry change! They literally refused to take our money! Highly illegal and completely idiotic. The waiter said it’s the restaurants policy not to take any change and the customer needs to pay more because of this! Only when we refused to accept this was he willing to take our change (bill was $107.13) and he wanted us to pay $108.00. Worst place I’ve ever been I’ve never been so delighted with the food and so disgusted with the service and management! I will be reporting this to the BBB as this place seems to be doing illegal business with not only the customers money but the wait staff as well! DO NOT...

Horrible customer service. The manager and one of the employees bullied and lied to me. When I complained to the manager she kept taking the rude/lying employees side telling me I am wrong and something is wrong with me ( in a much worse language/tone) and made fun of me when it was me who was paying and when the employee verbally quoted me a random price instead of the exact which triggered me in asking The price again. Just that made them flare up in responding to me. After bullying and yelling at me the manager hangs up the phone. When I call her back she picks up the phone puts it on the table for few mins and then comes back and puts back the phone on the receiver!

And this is the second time the same rude manager has flared up at me cause you cannot ask more than 1 question to them!

The food might be good but it’s also the customer service and attitude if the staff and manager that counts which this...