The Junction — Restaurant in New York

I had a Miserable, Regrettable and Unnecessarily Infuriating customer service experience with this business' staff member and manager. Over the course of 2 hours, what began as an innocent mistake of a delivery driver picking up the wrong order became a series of over a dozen phone calls exchanged between myself, the delivery driver and the two employees of the restaurant.

They claimed they could not reach the driver. The driver claimed the restaurant had never contact him. So as I'm delivering messages between the delivery driver and restaurant - the delivery driver won't believe me because the restaurant hasn't contacted him- the restaurant says they can't reach him - I ask the employees of the Junction, "why is it that I can call him and you can't? Can we cross-reference phone numbers? The driver keeps calling me but won't believe me, it's you he needs. Can I please give you the number that's calling me?"...

The employees at the restaurant hang up on me multiple time. Only speak long enough to cut me off and speak over me, defensively saying, "the order will be sent back out! We have Grubhub on the iPhone! You will be reimbursed and have your order"....two hours later, I call Grubhub. The Restaurant Never Called them, And They Sent The Delivery Driver Home when they had told me they had Grubhub on the phone and they were send another delivery driver multiple time. The kind of frustration this kind of business practice breeds is nothing but unnecessary, selfish and vindictive, and at the very least, profoundly disrespectful to any patron.

2 hours of this. They could have just said there was problem with my order and it had to be canceled from the beginning when it was still earlier enough to order from other...

Ok so, went here with the wife for dinner. Never been here, but it's a few blocks from where we live and she was in the mood for a burger. Walked by this spot many times and it always looked like it had a good vibe. The vibe was there and it's a nice neighborhood bar. I'd come here for drinks or to hang with friends. Their HH specials look good. We were not here during HH however.

So the bad or negative is the food was OK, not great and a bit overpriced. I ordered a cheeseburger and my wife ordered the mozzarella sticks and impossible burger with tots. I will say the mozzarella sticks were good, but damn $15 bucks for 6 sticks?!? The burgers were pretty average sized and in taste. My cheeseburger was fine. The impossible burger, not so much. My wife was a bit disappointed with it. She had to ask for additional onions and pickles because it seemed hastily or lazily made. It tasted very plain. Tots were good though.

So all in all, I'd come for drinks during HH, not the food. It's a bit pricey. We just got 2 burgers, a mozzarella stick and a couple of soft drinks. It came out to 75 bucks (tax + 20% tip included). That's a lot, even...

I met my cousin for a meal at another restaurant on the 27/02, who I hadn't seen for about a year as he lives in the states and I was over from Scotland for a holiday, he suggested that we go for a beer after our meal, we happened to notice this bar across the road and decided we would pop in for a beer. The bar wasn't that busy which suited us fine as we were catching up. The atmosphere was great and the company was great. The barman was terrific and very chatty to us, we also met Diana (your name isn't that bad) I think she worked there and was finished her shift and we got chatting to her as she was a fellow Scot. What turned out to be a one or two drinks turned out to be more than a few, as the atmosphere was very convivial and relaxed, will definitely go back to this bar the next time I'm back in New York. If the atmosphere in the bar is anything to go by I can only assume the food would be equally as good. Thanks for a good night, the...