Xi'an Famous Foods 西安名吃 | Greenpoint — Restaurant in New York

I got my soup order spilled in the bag, after I complained, they refused to fix the problem, the guy took my food and threw it in the garbage and when I asked for my money back he refused. I had to call the police and fill a complain with the credit card company to get my money back.

AVOID THOSE PEOPLE AT ALL COST

Edit: It seems that the owner of this place deal with customers who complain by threatening them, he sent me several emails with threats.

I did receive a refund on my credit card and I was charged again for half of the amount without my authorization, this happened ONLY AFTER I called the police and the police took my credit card and asked the restaurant for the refund after they threw the food in the garbage, there was a guy who said "stfu" and obviously I replied the same.

This is the creepiest customer service I have ever experienced in my life, if you have complain about your food, this restaurant does not care and will throw your food in the garbage and won't give you your money back until you call the police or complain with the credit card company.

Edit: Disputed unauthorized charge of $10.25 from this restaurant, bank...

"Noodles with a hint of pork". This place appears to be popular. Well lit, narrow place. The kitchen and order counter is behind a glass wall. Communication is very clear and well handled through a speaker. Menu is on a large wall with each item numbered. You place the order, get a number and wait. When your number is called, you pick up your food and can eat at a decent sized self seated cafeteria to the right rear of the place and down a small flight of stairs. Or to the rear left in a narrow small "closet" where you stare at a wall. Don't eat in the closet. Go downstairs. Bathroom is clean and well maintained. I ordered N9 pork hand ripped noodles. And got long thick wide noodles. Basically 1.5" by 9" noodles. I don't know why anyone would need noodles this large. They are difficult to manage with chopsticks. With the noodles came two tiny pieces of cabbage and a sprinkle of pork bits. The pork is really just to enhance the flavor of the noodles. And the noodles tasted great. I was just hoping for pork with a side of noodles. And not just a large elaborate...

The chilly rainy weather of our second evening in New York called for dinner of a more forceful nature. So we bundled up and scampered over to one of the popular Xi’an Famous Foods’ eateries to grab dinner. And oh boy, did their style of North-western Chinese cuisine hit the spot. I am huge on “mee hoon kway” back home in Singapore and Xi’an Famous Food’s handmade noodles are like its bigger, bolder cousin, which is kind of like the personality of New York. Every wonderfully chewy ribbon of noodle is broad and very, very long (I think there was a grand total of two in one serving 😂) and tasted delicious whether served in the “Spicy & Tingly Beef Noodles” ($9.97) or the “Mt. Qi Pork Noodles In Soup” ($10.10). I did prefer the intensity of flavour in the former, a “dry” version that has the noodles tossed in a super fragrant and spicy “ma la” type of sauce. I highly recommend ordering the “Tiger Vegetables Salad” ($6.68) as its refreshingly tangy and lightly spicy crispness is a great complement to the steaming...