Red Crab Juicy Seafood — Restaurant in North Charleston

We have eaten at this location several times as well as ordering online to pickup several times. We usually get the Fantasy Platter when we order online to pickup. Today, I received an email as the pictures show, offering 15% off my online order. I tried to place the order online and there was not a place online to put the code:YUMMY in in order to get the discount. I called the location and a young man answered the phone. I told him I couldn’t apply the discount online and that I would like to order over the phone. He basically told me he didn’t know what I was talking about and they don’t have discounts. I again told him it was in an email that was sent to me from Red Crab. He puts a woman on the phone and she asks about the discount, I tell her the same thing I told the young man. She told me to come in and show her the email to get the discount. On my way there, she tells me the discount is only online. I told her yes, we talked about that on the last call and you told me to come in and show the email. She says no, they don’t offer discounts and prices are higher. So, at this point I’m mad because the chain restaurant Red Crab Juicy Seafood sent me an email that they have no clue about and will not honor. It wasn’t even about the discount, it was about customer service. I will not support a business if they are not ethical. You lost a loyal customer.

1/21/2022- We just received another email offering another 15% off your online order. The email again has your address. If it’s not valid you may want to contact the online service you all use for your customers to make online orders. It’s very misleading if it was sent...

This is my first time visiting this restaurant. I traveled here on leave after a deployment to have a nicemeal with my familyw. The experience was absolutely horrible. First, the waiter kept forgetting on multiple occasions to bring our drinks, straws, and cups for the kids. He would leave in the middle of taking our orders to tend to another table. I honestly believe the waiter was under the influence. They ran out of an item for our family meal but said nothing until another member of our party ordered a meal that only included that item. I was asked what I wanted to substitute that item with once I made a selection I was told I would need to pay the difference in the market price of the item and the cost of the replacement item. The manager then came over and told me that although the difference in price would be $4 I would have to pay full price of $15+ because they consider it a premium item and what the waiter said wasn't true even though I was told the information was from the manager. The manager then left again.then came back claiming he spoke with the owner and I would have to pay for the substituted item (even though they don't have the item) because of this premium item. I asked what are they basing this information on and all they could say was it's always been like that. It was very clear they were making up rules as they went because every person that I spoke to said something different regarding the policy. I ordered a family feast and was given a piece of aluminum foil to pack up my remaining meal. This restaurant makes up rules as they go and cheats there customers as...

So I witnessed something disturbing this evening. 5/31/21.

A customer seated behind me had an issue with her food. The item she received was too salty. Her waitress was awesome and attempted to accommodate her, but nothing could save the dish. She requested that it be removed from her ticket. The manager, kiko or kino came to work out this issue. The manager’s attitude was very rude. Instead of apologizing and fixing the issue, she began to berate the customer asking her questions about why the food item was still on the table. The tone was very accusatory and unnecessary. Please be mindful that the only marketable attribute of this restaurant is convenience. But this is one of many boil bag style restaurants in the city. We can always take our business elsewhere. When the customer confronted kiko about the issue she said she speaks Spanish and it was a communication issue. It wasn’t! She was rude and nasty. Please teach her the skills needed to properly manage a restaurant. It would have been very easy to handle the matter by a. Removing the item. Or b. Preparing a new item in the customers desired taste range. Simple. And please be mindful to respect all customers black and white. Because if the customer was white the issue would’ve been handled immediately. Our immigrant owned establishments tend to forget to respect the community that frequents...