Going downhill. While I understand it's casual and not for dining, I also think they could do better. The last few times we've gone, inevitably we've wait forever for our food. We don't go at busy time, we're not told they were short staffed.
Our food came out at different times. All we had were appetizers. I was fine with mine before my husband ever got his.
He ordered wings. The options have changed and what we got was a huge disappointed. No flavor. So instead of wasting food he just asked if he could get a little seasoning to help with the flavor. When they were bright out I about gagged. I told my husband I'd never expect a kitchen to keep seasoning that looked like that. My husband also had asked if it was OK to get a certain type of wing to which he was assured he could "no problem " we were told. But when they came out this is not what was brought.
By this point between getting the food late, having it made wrong and poorly seasoned (as in not) we just asked for the bill. While we didn't enjoy it we just ate it and figured because of that we should pay.
But.... then we got the bill. We weren't told there was an extra charge not only to have the selected wings but also $1 per seasoning that was brought out. That SHOULD have been made right in the first place, that we didn't send back and instead tried to save the expense of having to be remade, we got charged EXTRA for.
At this point I had had enough. (My order was also wrong but I'll spare you). We asked the waitress first to come to us and explained that we would have simply appreciated the heads up that we'd be charged for options that we were told were "no problem" to do. And then asked the manager to look at the seasoning that was provided to us for use.
While he was kind about how it was handled, I have to say we've lost interest in going back. We're locals. We used to go because heir menu was great.
It's changed as of this week. Lots of things are now off the menu. The two things we specifically went for are no longer on it.
Their bathrooms are awful. In my mind I can't keep but think - of this is what they find acceptable for us to see, I can't imagine what their kitchen looks like.
The waitresses hide behind an area behind the entry so you can't find them.
Just bummed. It used to be cleaner. The kitchen used to be better. Can't say...
Read moreMy husband and I went in there last night. We hadn’t been out to eat in a while so we decided to go grab a bite to eat and have a few beers. The bartender was wonderful. I ordered the buffalo platter as I wanted wings and some shrimp. My husband ordered a buffalo chicken sandwich.
Mine came up and it was set on top of this metal box if you will. The kitchen puts the food on top if it’s for the bar and below if it’s for the servers to pick up for those sitting in the dining room.
It was all cold. Normally I wait a few minutes for it to cool off so I’m not burning my mouth and hands. I could pick it right up, it had clearly been sitting there for a minute. Bartender assured us that his sandwich would be up shortly so we waited. We saw what looked like a buffalo chicken sandwich sitting there underneath that metal box and not put on top to indicate it’s for the bar. Two servers were just standing there by it and looking at it then at each other then they both started grabbing fries off of it and eating them. They poked at the sandwich and picked it up and moved it and grabbed more fries then eventually set it up top. The bartender grabbed it and we told her what we just saw. She said “that’s disgusting!” Then went back and grabbed the manager.
The manager looked like he was about 90 and going to keel over at any moment. He asked what happened then cut my husband off to say “I asked the girls before I came out here, you didn’t see what you thought you saw”. Mind you, the girls were still over in the same spot (he didn’t ask them) and tried gaslighting. We had clear view of them and the sandwich. Even told him to go rewind the tapes. At that point he told us to just pay for the beers and to leave. Which we did.
Definitely will NOT ever be coming back there.
Not to mention that the bathroom door said “only women” on it which gave me the feeling that they have had issues with men in the women’s bathroom and that made me uncomfortable so I wouldn’t use it.
It’s disappointing because we both enjoy Hooters and that left a sour taste in our mouth after...
Read moreIt started with high hopes and an empty stomach. My friends and I had been driving for hours, and someone suggested Hooters. “Great wings, cold drinks, fun vibe,” they said. I was skeptical but went along with it. After all, how bad could it be?
The moment we walked in, the warning signs were there. A strange smell lingered in the air—a mix of burnt oil and what I can only describe as wet socks. The hostess greeted us with a tired sigh, barely glancing up from her phone. She waved us toward a sticky booth in the back, where the cushions were torn, exposing yellow foam.
We waited. And waited. Finally, a waitress approached, her expression somewhere between bored and annoyed. “What d’you want to drink?” she asked, chewing gum loudly.
I ordered a soda, but when it came, it was flat and warm, like it had been sitting in the sun for hours. My friends got beers, only to find them lukewarm too. One had a mysterious black speck floating in it.
Then came the food. I ordered the classic wings, expecting them to at least be decent. When they arrived, they were a disaster. The wings were soggy, the sauce watery and tasteless, and some of them were still cold in the middle. My friend’s burger looked sad and gray, like it had been microwaved and forgotten.
The highlight—or lowlight—of the evening came when a cockroach scurried across the floor right under our table. We jumped, horrified, and flagged down the waitress, who shrugged. “It’s an old building,” she said, as if that excused it.
By the time the check came, we were already plotting our escape. To add insult to injury, they had the nerve to charge us for an extra drink we never ordered. When we pointed it out, the waitress rolled her eyes, muttered something under her breath, and stomped off to fix it.
As we walked out, the sign above flickered ominously, the “H” in Hooters barely hanging on. It felt symbolic, like the restaurant itself was falling apart.
That night, I made a vow:...
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