Chili's Grill & Bar

I'd like to start by saying that the manager did make things right for the most part with regards to the total bill. That was the professional and proper thing to do, so our thanks for that. Outside of that, our overall experience was extremely poor to the point that is almost unbelievable. We arrived at about 8:30 PM with a party of six, which included four adults and two toddlers, which I asked for two high chairs. The store was not busy whatsoever with only a few other parties present. We received our first questionable surprise when the host seated us at a very small table for four. Obviously this was not idea & we asked to be seated at a bigger table in which we were at a table for 6. The server that I'm sorry to say was probably one of the worst I have personally encountered. Again, I'm sorry to say that about anyone. She was even given the benefit of the doubt where we found ourselves making excuses for her due to how frighteningly bad she was at her position; at least tonight. By now There was only one other party she was responsible for bedides ours which was a party of five gentlemen. The attention she did give to that aspect of the job saw the majority go in their direction. Granted we did have two toddlers that were excited and a little noisy but nothing out of the ordinary. That was one of the excuses we were making for her that she did not have any experience with or definitely did not have any interest in being near the kids. If that's the case she made it abundantly clear. Another possible excuse was that she was very new at the job and was just learning, but even if that was the case it hadvto be her 1st day. We were left with empty glasses for way too long for it to seem remotely normal & even after asking for more drinks we waited. Its fair that we expected more prompt attention after asking but that wasn't the case. Believe me we understand we're not fine dining taren't looking for an overly bubbly or overly talkative server, but to have little to no personality whatsoever when interacting with the guests, on top of being non-attentive is not a very good mix. Those things are outside of the other less than positive experiences we had with our food which we overcame; saucers or plates are typically provided with appetizers especially when you have multiple people in a party, which they were not. We did ask for them and received them well after we were finished with the portion of the appetizers that we did eat. I mention that because the quality of the food was surprisingly poor to include the room temperature, extremely fatty, off- tasting, bone in wings as well as the new chilis Mexican eggroll that was very different in texture and flavor. None of the food was hot in temperature. I am afraid to say that I am nowhere near finished with this very honest review because I have to talk about our entrées and if I may go back and mention that the kids menu was not ever offered and had to be requested & received at least a half an hour after we were seated. For the sake of the length of this review I will just comment on my entrée which was a fajita duo with steak and chicken. Initially, and I'm guessing due to the temperature of the metal tray the food is served on, our server only brought two of the entrées to begin with followed by the second two as well as the 2 kids' entrées. We were given caution as to the temperature of the serving tray or plate, which in all actuality I personally did not feel any heat coming off of. The metal plate must've been extremely hot though as the very small portion of rice that I was served was scorched and stuck to the metal plate but oddly enough the rest was was actually very cold. I did not notice it at first because I was not sure what it was but there was also a small cup of black bean mixture for the fajitas, I stirred it and gave it a taste and at this point not surprisingly the beans were cold or right around room temperature at best. I've been Cut off here, sorry.