I haven't been to Dave and Busters in a long time. And when the boss decided to take us there for dinner. I got excited. Boy, was i let down. First, let's talk about the food. The quality and taste have dropped significantly. I have had military rations with more flavor. And the wings were overcooked and like runner. Even the salad had no flavor. Now the service.... we had a waiter that it didn't feel like he could handle more than two people at a time. The way it worked was he came and he started with drinks and there were 10 of us there. He would take the orders for two people's drinks, and then he would disappear. It would be quite some time before he returned and then he would only take two people's orders and as we started to get obviously frustrated at him continuously disappearing one of the people in our party simply asked him why aren't you just staying to take everybody's order? To which this gentleman had no answer , he simply disappeared again. After a while of this back and forth, one of the managers stopped by to ask us if we needed anything. To which we answered that we needed more drinks and we would like to order some more food. We also let him know that we were unhappy with our current server, to which he answered that he was unable to take orders and that he would get our server right away. I don't understand this at all. I have never come across a restaurant where management couldn't do things that the servers could do. I've also never come across any service related industry where management had the audacity to ask us if we needed anything and then proceeded to tell us that he couldn't get us anything... like that just doesn't make sense to me. Why even ask in the first place? Now, at this point, because we had complained to management about our server, we could surely would have gotten a different server, correct? NOPE! We kept the same overwhelmed and probably untrained waiter. Finally the owner of our company pulled the waiter asside and I explained that this was completely unacceptable, and then we got a different waiter. I will say that our second waiter was an improvement. However, we could never find him when we wanted to wave him down. I have a feeling that he was being pulled from a different section in order to help us out. However, I will say that he did come around more frequently and was a lot more thorough and making sure that we all had our needs taken care of when he was there. Now let's talk about the atmosphere. The interior was under construction, which I understand is just part of business and staying up to date. But it was still an eyesore and. From what I remember on the last time I was at Dave & Buster's, they did a fairly good job of separating the game noise from the dining room. However, on this 5 game room was so loud that we even had to raise our voices in the dining room to be able to hear each other speaking to one another at the same table.

I have never in my life given any restaurant a one-star because I know people work hard and even though I may not like something does not mean that people aren't doing their best. I can 100% say in this case nobody that we encountered at Dave & Buster's this day was doing their best management was dismissive the server was not prepared for a table of our size let alone a lunch rush on a weekday. I also do not feel that the kitchen staff was performing at their best level because I'm not sure how you can make sliders and flatbread taste like cardboard.