I LOVE NY PIZZA — Restaurant in Orlando

Bad, bad delivery and overall experience. Ordered at 710pm, was told 750-8pm delivery. It did not arrive until after 9pm. Prior to final delivery, I called the restaurant at 835pm asking where it was and they stated the delivery driver left it behind while taking 3 other orders. They had no idea when he'd be back or how much longer it'd take before we got our food. We were at an airport hotel with 2 young children and were not in a position to come grab it - hence why I ordered delivery. I called the delivery service, Grubhub, who stated there was no recourse other than a discount code for $5 the next order I made. I stated I was from another country, flying out tomorrow and simply wanted some monetary compensation, to which they could not accommodate. They called the restaurant on 2 occasions only to not resolve the issue and leave me on the hook for cold pizza that was delivered over an hour late. Neither the restaurant nor delivery company would accept the blame, which is common practice when more than one party has their hand in the cookie jar. Lesson learned and all I can say is buyer beware. Go grab it yourself and be very weary of using Grubhub or the 3rd party delivery companies. If things go awry, you'll be on the hook for the inconvenience... Jyothi K: I'm really sorry for the trouble. Please give me a moment to pull up your order. Brian: You're the 2nd person I've had on this chat. What happened? Am I starting over? And 3rd tonight Jyothi K: for the inconvenience, I've emailed you a Free Grub discount code that you can use towards your next order. You have 30 days to use this. Brian: That's no good to me. I'm from Canada and used your device as the only choice for delivery. We fly out tomorrow. Discounts unfortunately won't work. I'd appreciate money back Jyothi K: My apologies we cannot refund on this issue. I am apologetic about the problem you had to face on this order. Brian: Why? Because it got delivered? Jyothi K: I am extremely sorry about the trouble you are having on this order. Brian: Sorry doesn't account for incompetence. Especially in the service industry. Please explain why you cannot refund? At least partially Jyothi K: For the late delivery we can only issue the discount code. I am very sorry for the delay on the order but however there is nothing we can do further. We wish your next order will be of good experience. Brian: It's beyond late delivery. There are circumstances beyond this which the restaurant can confirm. The driver left without my order. It should have been delivered on time, yet he chose to leav Jyothi K: As this is the delivery from the restaurant driver and not by grubhub drivers. Brian: He either A) forgot it, or B) chose to leave because it wasn't convenient for him to wait Jyothi K: I am apologetic about the problem you had to face on this order. Is there anything else I can assist you with? Brian: So you're telling me it's their fault and their telling me it's yours. As you can see the only person that loses out is me with a late, cold pizza being delivered 45 mins late Jyothi K: One moment please. Brian: I guess all I can do is give you 1/5 stars and hope people read reviews and choose other options. Along with the restaurant Jyothi K: For the cold pizza i need approval from the restaurant to refund. Give me one moment while I try to call the restaurant. Brian: Omg, as if they're going to admit fault at this point This is a revolving door of blame that no-one wants to accept Jyothi K: As this is the deliver through the restaurant we need approval from the restaurant to refund / redeliver. I am seriously very sorry for the inconvenience caused to you. Brian: I highly doubt that will happen. The further we get away for this moment the less likely the outcome will be in my favor. Jyothi K: I'm so sorry about this, I'm going to speak to the restaurant about the cold pizza and late delivery and see what I can do, If they offer to redeliver, is this an option or should I ask for a refund? Brian: Absolutely no redelivery We've eaten it out of desperation and are...

Incompetence Unbelievably bad Food is garbage The drinks and interior of the restaurant is GARBAGE Bathrooms are flooded Most of the sodas (his own branded soda syrups BTW) don’t even work and the ones that do TASTE LIKE urine The owner is a Peruvian guy who thinks he is an Italian mobster..

Let this all sink in before you realize the kind of place this is...

If this restaurant was even halfway decent it would have as many Extreme reviews of good and bad.

Really try your best to visualize the worst restaurant you have ever been to and it surely would not be too far off from the real ILOVENYPIZZA He even owns the worse bar in town in the same plaza

Haven... (needs it’s own review)

I have been to this restaurant over 20 times Whether it was an issue of convenience Or just a situational choice

The food has been sub par at BEST The customer service is jaw dropping at how bad The worst I have ever received in my entire life at any restaurant in the whole world

Pizza has barely enough ingredients to be called a pizza I have ordered food multiple times to the owner himself and been ignored..

His wife is a true kind queen and probably 99% of why the business is operational...

I have seen him hire BOAT loads of good people promising them a real opportunity only to get shafted into overcommitment, and underpaid until ultimately being replaced..

If you are in the area their are maaaaaaany other places that are waaaaaaay more excited for your business and excited to make a good impression

Napoli’s Broadway Bronx diginos

Hell I would even go to 7 11 and get a whole pizza before I spent even 1 more penny at this place

Please

For your...

Used to love this place but just had the WORST service ever. I placed an order at 12pm and was quoted delivery in 45 minutes. an hour later, I received a phone call asking if I still wanted it. I said I did and asked if that meant I had to wait another 45 minutes. The lady said no it wouldn't take more than 20 minutes they had just gotten busy but it doesn't take very long. after another 40 minutes, I called to see where my food was since my lunch break was long over. They told me the delivery man couldn't find us and just left the food (at a different business). The man driving food went to that business and picked up our food and then brought it to us. I was very upset at this point and asked for a refund since I don't feel I should have to pay for food I waited two hours for, the owner got on the phone and preceded to argue with me for 20 minutes about why it was not his fault and that it was my fault since he called an hour in to ask if I still wanted the food. When I said I wanted a refund he said would make the girl who took my order pay for it since it was not his fault. He clearly is a terrible boss and owner and does not know the meaning of customer service. I couldn't believe that he would make me feel bad when it was his business's mistake. I would never make a young girl pay out of pocket for it so I told him I would pay for it. The owner argued with me for 20 minutes not letting me finish my sentences. I will never go back. And if you decide to order from him make sure you leave TWO HOURS before the time you actually need it. Very...