Kyoto- Lee Vista — Restaurant in Orlando

I just want to say please work on your packaging of to-go orders and train your employees to be more careful. I order take out very frequently and I’ve received wrong/messed up orders before but this just topped it tonight wow. At about 9pm I ordered 2 sushi rolls, the fried banana desert, miso soup, and a bottle of sake. It was expensive but it’s a price that I was willing to pay because I’ve dined in restaurant before and loved my food. To my surprise, I was horrified with what I saw as I started to unpack my food. First of all, the miso soup had spilled everywhere, and until then I was understanding because it could have been the handlers fault. Then I saw the two rolls I ordered squished together in one box looking like a mess, IM SORRY???? Two different rolls should come in different boxes, that’s just common sense. They were literally for me and my friend who doesn’t like eel sauce and the sauce from my roll got all over hers! The spicy mayo drizzle that was supposed to come on her roll also was not added so the sushi was just bland and dry and not spicy at all +sweet from all the eel sauce that spilled over. When it couldn’t get even worse, I open the desert box to find 2 cold sad looking churros that I didn’t order along with one other cold and sad looking piece of the banana desert, THEN THERE WAS THE LITTLE CONTAINER OF “ICE CREAM” they include, like literally a table spoon of ice cream which had melted completely and opened in the container turning the whole plate a soggy mess. I work at a restaurant, I’m not picky, but THIS FOR $80 is a ROBBERY. I just don’t understand how my order was even allowed to leave the restaurant looking like that what the heck. DO BETTER ITS EMBARRASSING. Sad to say I will never order or dine in again even though I once loved this place. The picture below is quite literally what’s I saw as I opened the container holding my desert order. Ugly,...

On my 9-hour layover in Orlando, I wasn't sure what I would do to fill my time. Against the warnings of my friends and family, I left the terminal for dinner. I wasn't about to pay $25 for a McChicken. I found myself in the plaza in which Kyoto- Lee Vista inhabits. I've long lamented the fact that America doesn't seem to have any authentic Japanese restaurants. Looking through the menu, I was pleasantly surprised to see they had more selection than most. I ordered the miso ramen with scallops. I love miso. If you haven't had it, it's a paste made from fermented soy beans. It's pure umami. Nothing is like it. It is my life. I would marry it if this country wasn't so puritan. Anyway, politics aside. It was HUGE. the bowl was bigger than my head, and I have a big head. I can't wear hats because they don't make them big enough to fit my watermelon-esque physique. I'm telling you, if phrenology was a legitimate science, this bowl of ramen would be the smartest bowl in the country. It tasted amazing. Savory and yet a whisper of sweetness from the scallops and bok choy. Don't get me started on bok choy because it's my favorite broccoli cultivar and we would be here for another 6 paragraphs. The egg was perfectly seasoned. Soft boiled and steeped in a soy sauce and sesame oil soup until it absorbs all the amazing flavors. Somehow they made the yolk almost sizzle in my mouth. Almost as if it were carbonated but with explosive flavor instead.

The staff were friendly and attentive. I was struggling to inhale the bowl of food sent from Above and they kept checking on me to make sure it was good enough. It was more than good enough.

If I'm ever in Orlando again, you better believe...

We placed an order on the online website and it was the WORST experience ever and poorer service to top it off! We order a large meal for Saturday dinner with the family and were expecting excellent food, however this experience was nothing close to excellent. DoorDash arrived with food and left. Once we got to our dining room we realized that we were given the wrong food completely from a different restaurant. We called the restaurant, Kyoto on Semoran and Lee Vista, and were told we had to reach DoorDash our sleeves to figure out the problem. Trying to reach DoorDash was an even worse experience as the restaurant uses a third party website to complete orders and then have DoorDash deliver. This has been a nightmare. I called the restaurant back and asked to speak to the manager for a resolution and was basically told I have to file for a refund and not even offered to replace my food due to their poor ordering systems as well as poor customer service in keeping us as happy customers. I am big when it come to service and doing what’s right for the customer... and with no food and a nite of inconvenience, I will not return to this establishment nor will I ever recommend them to any one we know. Not even an apology was given and this is how you treat customers? The food may be ok but there is always better especially when it comes to making customers happy and...