Jersey Mike's Subs — Restaurant in Orlando

So did you know that Jersey Mike's is a sub shop that is incapable of being able to heat up a sub. I figured with all the technology nowadays and all the ovens and microwave ovens and all sorts of different multiple ways they are to heat up a sub I thought a place that's supposed to be so well spoken of like Jersey Mike's would be capable of heating up a sub and apparently the guy told me that they couldn't heat up a sub so I walked right out of the store and he never once told me to turn around or offer me that he could do something so apparently spread the word Jersey Mike's is incapable of heating up a sub it is a sub shop that is incapable let me say it again it is a sub shop that sells sub sandwiches and is incapable of heating up a sub. Now for those of you who don't know you can get your subs heated up at any other place like subways or Publix or really any other place that sell subs but apparently not...

I recently had a very disappointing experience with Jersey Mike’s. My order was confirmed the update, but when it arrived, it was incomplete. Despite the restaurant acknowledging the issue and promising a solution, it took 30 minute to attempt to resolve the situation, but they never sent the missing items because they don't have somebody for delivery at that time. I had to personally go to the restaurant to collect the missing order, which took nearly an hour out of my time with all this situation. The lack of communication and inability to resolve the problem in a timely manner was incredibly frustrating. The manager, whom I never encountered directly, should definitely invest more in learning customer service skills, especially when it comes to handling last-minute issues. This entire experience was disappointing, and I will be reconsidering...

I was hoping to give this location a 5-star like I did to the Curry Ford Rd location, but unfortunately not!! As I waited for Devin, one of the workers to finish with an order before me, a police officer walked in a few minutes later to order, and Devin took care of him before me! I was shocked. Without saying a word I quietly walked out to head over to 5-star location but realized they were closing in 10 minutes. So I went back into this location to speak with a manager but he/she wasn’t there. However, JD who was in charge apologized and quickly solved the issue. My sub was finally made by a nice worker that noticed my return. (Sorry I didn’t get his name) Out of the nearly hundreds of 5-star Google reviews I’ve done, this was the second time I had to leave just a star. IF I go back there because it’s closer to my home, it...