Ranch House Grille — Restaurant in Page

On a 3 week road trip, and this was the first meal we were even close to refusing. Had some poor ones, but this one we just couldn't eat. Chili was cold - had formed a skin on top by the time it got to us. Corn tortillas were cold and crumbling. Beef fajitas were not beef, but rather beef fat - see photo if you want evidence (there is not one shred of meat in that pile). Guacamole had turned dark brown on top, rice was cold and chewy hard. Showed all this to the waitress - she was embarrassed and comp'd the check so I left her a reasonable tip and 3 stars for service, but a top notch server never would have brought all that to the table.

Postscript after the reply from the owner, below, to provide some more detail. The above was indeed completely honest, as are the following additional details:

My wife returned her chili IMMEDIATELY after a single spoonful. She actually waited a couple minutes for the server, but eventually got up and took her bowl over to the kitchen and asked them to mwave it. At no point before that were we "almost done eating it", although she did eat it after it was zapped.

The waitress said "I'm so sorry about that, that shouldn't happen". Maybe she wasn't embarrassed, but she should have been.

The only reason I APPEARED to eat most of my fajitas platter was that I had piled all the pieces that were nothing but fat alongside my plate. That made it look like I had eaten 90% of it, but I certainly didn't wait to complain after I was almost done eating it. On the contrary, the very first time our waitress appeared after I stacked all the fat (as in my photo) I told her that it was utterly revolting.

I put a spoon in the guacamole to expose the normal green color underneath the brown surface, but did not consume any of it. I consumed one spoon of rice, and one half of one tortilla. Yes, I was "almost done eating it", but "done" meant that I was leaving almost the entire meal on the table. That photo of the fat stack was truly devoid of anything that could be construed as meat, and my wife examined each piece as well because she found it hard to believe.

The bill was around $24 and I left a $3 tip, which was over 12%. She had a manager reduce it our bill to $12, but I'm not convinced that $3 was unreasonable for atrocious service.

OK, so we're on the road 1000 miles from home, eating out every day for 3 weeks, and we came to this place just as it was about to close for an extended winter break. Extenuating circumstances, perhaps. But, they threw the bottom of the barrel on our plates, so let's be honest about that. You can see other reviews from me online that provide plenty of evidence that all restaurants - good and bad - get a very fair treatment from me. ...

My experience today was horrible. I’m a local and I loved coming here until today. The minute we sat down the waitress was rude. My son was in a high chair on the side of the table. She came over and said he couldn’t sit in the walk way and to move a chair so he could sit by me. She took our drink order and my mom asked for water with extra lemon. She said “ok” and came back with one lemon wedge in a large cup. She said she couldn’t give my mom extra lemons because she needed them to get her through the week. What?! She got defensive when my mom questioned her about it and said that she was the manager and if my mom didn’t change her attitude she had to leave. We got our food and my sons order was wrong. I told her I said sausage not bacon. She rudely said “I heard you say bacon but I’ll get you sausage.” The whole time we were there we didn’t get checked on. Not once. After receiving the worst service she included gratuity. Seriously? My parents said they weren’t gonna pay the gratuity but they were told if they didn’t pay the cops would be called. I don’t know what her problem with us was the minute we walked in but that was the WORST service I’ve ever experienced. She was rude, unprofessional and she says she’s the manager. I don’t know about any of you, but I’ve never seen a manager treat their customers...

I’m not typically much of a breakfast person, but it seems the universe had other plans for me this morning — and I’m glad it did, because it led me to write this review.

After checking out a few other breakfast spots around town, all of which were packed, we decided to try Ranch House Grille. Despite being busy, the staff was incredibly accommodating and made sure to find a table for the two of us.

We were seated in a corner, which in past experiences at other restaurants has often meant being overlooked — but that was absolutely not the case at Ranch House Grille. Our server, Jose, greeted us right away, brought us coffee and juice promptly, and took our order without delay.

Even with the hustle and bustle of a busy morning, Jose consistently checked in, kept our drinks topped off, and assured us our food would be out shortly. I also noticed his attentiveness wasn’t limited to just our table; he managed all of his tables with the same level of care and efficiency.

By the end of the meal, everyone — ourselves included — left full and happy. I might just become an early riser if it means more mornings spent at Ranch House Grille, especially if we’re lucky enough to be...