Buca di Beppo Italian Restaurant — Restaurant in Paradise

Unfortunately have to give one star for service and atmosphere. We visited this venue on the 11th at around 8pm, the service from host and server staff was phenomenal. I sincerely appreciated the manners, knowledge and professionalism from a server named Hector. Unfortunately the service this evening 12th october has pushed me to award only one star for service and atmosphere in regards to our server and then the attitude of said manager. We arrived at the venue at 10pm after looking for a suitable place to eat. Unaware the kitchen/restaurant was closing at 10.30 and also not being informed by host or server we ordered a carbanora which is made for sharing as well as bottle of wine. Sitting this evening we were not asked if we had been before, not asked if we knew the difference between regular or Buca Big (larger size) and we would have not known any of that if it wasnt for our server the night before, which again I cannot tell you how much we enjoyed his service and he was part of the reason we returned. When our white Wine was presented, two glass tumblers were given and when we asked for wine glasses we were told "we dont do that, it only comes in these, we dont have those wine glasses here." Yesterday wine glasses were automatically put on the table when we ordered wine so when I explained this I was challenged back from the server that it was still not correct and that wine glasses must have came from the casino. This is not a great first impression having a server go back and fourth with you especially when you've had service the day before without having to ask for a regular wine glass with a stem , water or just genuinely a nice attitude. By 10.30 we had just finished maybe a quarter of our food and wine and our server started using some sort of unnelectric hoover behind us and then in front. My mother turn to ask im sorry are you closed now? And our server said yeah but take your time we have a lot of stuff we do before close. Ten minutes later the lights were on full and a bin was actually rolled behind me whilst my mother and myself are eating. We asked for a box for the food , the cheque and my mother said to our server, "this would have been a lot more enoyable if we were told you would be closed at said time. " The server did not even wait until my mother finished her sentence and said, "ill go get the manager for you," Manager came out from kitchen and to be honest iv never spoken to someone within management that was more difficult and uninterested . We were told; no one asked you to hurry, we clean like that around everyone through out the day and basically we made ourselves feel uncomfortable and it wasnt their problem. To raise a complaint with someone in a nice manner I do not expect a manager to cut me off whilst im mid sentence, reply with an excuse on how we felt with the experience or roll their eyes upon on leaving the venue. Hand on heart i have never been spoken to or spoken over on top of with defensive behaviour in any restaurant. It just felt like last sale, service out the window and so what. Very disheartening when our server the day before (Hector) was the reason we came back due to his knowledge and manner able presence. Be more like hector 👍

Very unfortunate also when the hotel we are staying in is where buca di Beppo is located and word of advice the words, i apologise for the inconvenience is greatly appreciated.

I would like to add i have a video I took for the occasion and all you can hear in the back ground brrrr brr brr from this old-fashioned unnelectric hoover and bins being emptied. Sorry but that didnt happen in the whole two hours we were there the previous day. Who wants to eat whilst you can hear dirt being picked up on a roller whatever...

We signed a contract for our wedding rehearsal dinner for 35 guests from 6:00 PM to 8:00 PM, including an open bar. While the food itself was mostly good, the service was nothing short of abysmal—even after raising repeated concerns with the manager on-site.

To begin with, there were only two servers assigned to our entire party of 35. Shortly after we were seated, trays of water were brought out and then inexplicably left outside the dining room. Our guests had to distribute the water themselves, and there wasn’t even enough for everyone. This set the tone for the rest of the evening.

Drink menus were placed on the tables, but they included items that were not actually part of our package—information the servers themselves weren’t even aware of, and we didn't know either as we had gotten the premium package and thought all drinks were included. It took 50 minutes for the groom to be informed that the drink he ordered wasn’t included, only after we asked why drinks still hadn’t arrived nearly halfway through our event time. We would have gladly paid extra had we been informed earlier—especially since the groom was covering the bill. Incredibly, no one on staff ever even asked who was hosting the event.

As the bride, I didn’t receive my drink until 55 minutes into the dinner—and when it finally arrived, it was a 4oz pour of Pinot Grigio, despite having ordered a 9oz. We were later told the package only included 4oz pours, though this wasn’t noted on our open bar description, and the staff were clearly unaware of it as well.

When I raised this issue with the manager, she stated that the dinner was supposed to be three hours long and offered to extend the open bar. However, this contradicted the way it was sold to us by the catering department. We had already made plans, including a limo pickup at 8:00 PM for a show we had tickets to, so an extension was not an option.

Service only continued to deteriorate. When appetizers were brought out, they were again left outside the room on trays. I had to once again find the manager and ask that the staff actually serve them, especially because the calamari was getting cold—and cold calamari is just gross. Unsurprisingly, it was indeed served cold.

There was also zero communication to guests about how food would be served. After the salad and pasta, many thought the meal was over. The chicken entrées—Marsala and Saltimbocca—were eventually served, but the accompanying sides (mashed potatoes and Brussels sprouts) didn’t arrive until after everyone had finished their main course. The two gluten-free meals we had explicitly requested also weren’t served until this late stage.

In total, I had to speak to the manager at least four separate times, and each time the service failed to improve. Her only concession for the complete chaos was to not charge the groom for the margarita he ordered— which he received an hour into the dinner and even after the second one he ordered was never received.

We paid for an open bar, yet kess than a third of our guests ever received a second drink, let alone the benefits of an open bar.

This dinner was meant to be a joyful, celebration with our closest family and friends before our wedding day. Instead, we were left embarrassed and deeply disappointed. The entire experience gave the impression that this restaurant had never handled a large event before.

If you are looking for a place to host a large event, I would skip this one and find a restaurant who can actually handle a large event and won't disappoint you and your guests, there are a lot better options in Las Vegas. We even tried emailing the corporate office twice and they have yet to bother to respond and that tells you how little they care about...

Extremely overpriced frozen cafeteria food. These prices are obscene. You can see this restaurant preys on drunks and tourists, hoping you won't notice how awful the food is. They know most people won't leave the property to go eat off the strip.

Pizza was tiny for 27 dollars. The gimmick family style is a joke and totally limits options if you want to try different dishes.

The quality of the food was the biggest joke. Pizza was bland and one note, zero flavor on top just the flavor of flour on the tasteless crust so it didn't stick to anything. Marinara was an absolute insult to anyone with tastebuds. It was sweet like ketchup and cheap jarred sauce. Tomatoes are supposed to be tart, not sweet. School cafeteria level of cooking went into this. And the plate was totally off on the sauce/pasta ratio. Majority of noodles had zero sauce.

The only positive was our server who was very attentive, professional, and polite. I know the lazy kitchen with no passion for their job is to blame for our terrible experience. Take some pride in your work and make good food. It is not hard. Italian food is so simple to make well and with depth of flavor.

Train your cooks or fire them. Get a job you can and WANT to put pride in. Don't make people waste their hard earned money on your poorly made, low effort food. You want $45 for some BASIC chicken parm? Then show some damn effort.

I had never eaten at a Buca until today and I hope this chain goes bankrupt soon. Many are already closing around the country. I feel bad for good employees at this location but either your cooks suck or your recipes suck. Better yet you need a real cook in there to show them how to do basic things like make sauce, add salt to things, or how to plate a spaghetti marinara.

Edit- I forgot to add THEY USE ALFREDO AND JUST CALL IT CARBONARA. That is the level of fake, lazy, low effort italian Buca di Beppo is. This is not the fault of the staff here but shows the root problems with this chain start far before this location's awful effort.

2nd Edit - Replying to the corporate response: No, this EXACTLY met my expectations for this horrible, awful restaurant. People deserve better than this ripoff,...