In about a month ago, had a wonderful young man with curly hair waiting on me, super nice , delicious coffee. Then a "karen" came in, complained about her matcha, got mad at the batista because he wouldn't let her come back and make her own drink!! Can you believe it. He handled it professionally. I just went back in this week, and that young man had been fired.!! Because she wrote the bosses complaining, and whining. Wrote a whole paragraph. I won't be back .!! When you find young people who are willing to learn something new, and work, you should value them, not the "Karen's "...
Read moreOverall low rating is due to the extremely high prices charged. $3.50 for an 8 oz. drip coffee. Note mention of 8 oz. Most "small" drip coffees are 12 oz. It was comical to see such a small cup. I guess the high-end wine tourists who stay in the Cheval don't care about the prices. We townies do. I won't be back.
Low rating for Atmosphere is due to an incredible amount of noise in the outdoor area -- garbage trucks, lawn mowers, machinery, etc. The noise may only be at the time of day I went in. Nonetheless, the atmosphere was the opposite...
Read moreCoffee is okay ,but customer service needs work. My sister, mom and I got coffee on Saturday around 11, we ordered during a shift change or something and our order got lost. We waited over 40 minutes for our coffee and the worker did have a line so eventually I finally went to ask why everyone else had gotten their orders and were still waiting. The girl working very rudely questioned us. We did get our drinks eventually and we got what seemed like an insincere apology. I understand she had a line and was working alone, but no need to take...
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