Chick-fil-A — Restaurant in Phoenix

My first visit was remarkable! I'm not a fan of fast food eats yet on this day curiosity n hunger free me in. Hearing of chickfilA on TV n cost of franchises n it's popularity, main reason I opened the door, and here goes my experience:boy (not full grown man) serving me got my attention. He was very customer focused, charming n asked questions beyond norm to ensure I was fulfilled with my order. I comment on Trevor because many companies today are sliding in Customer service. My first visit is when I judge in how I was treated and valued during short yet meaningful experience. Trevor went beyond expectations and for this he rates as outstanding n by all means a model for others to learn from. As a fortune 100 mergers n acquistions consultant. I was paid $160 hour in 2000-05, until health took a turn. I reqruited worldwide, finding special unique people who could facilitate needs n created the companies image for their websites, n recognized big error in judgment many like corps make. Call centers. CSRs. Ooften ignored, the short term replaceable "foster child", working off-site, given noisy environments, no incentives for upward mobility, no biz card, no recognition and first voice when phoning in, what is outcome, not good. Bored, hate job attitudes, mirror disatisfaction in all ways, answering calls from prospective customers, what is result? Loss of biz/profits! They are the "Directors of First Impressions" of nameless potential customers! If my company, it would be top priority to me! Yet CEOs of Motorola, Am Xpress hardly notice their existence, but once thoughts of it in my eyes, changes made. Bonus and businesses picks up, noticable after six months of visits by CEO, bonuses, so the profits reflected the changes. The "Director of First Impressions" is same where I go. chickfilA, or Walmart or cable TV. If I'm not valued, I go elsewhere. Trevor, young man I encountered fulfilled all my needs in how my name spelled"a C or K", Kathy my name spelled, how much ice, n helped with menu on board, ( wish I had on paper cause it's hard to read even with glasses, yet Trevor helped me, wow, awesome kid! Such small unimbiquous things, but all cultivates an experience, not a transaction. He is an exceptional employee, a star, a keeper!. He's the face of all who aspire in providing great customer service, as this will grow your business. Simple, not time consuming, yet stands out to customers on fence, who to cjoose. CSRs who listen, resolve issues, explain and answer what's unclear.

We've all stood in long checkout lines, only 2 of 40 checkouts open, shouts to me.." you aren't valuable" and is easy for me to never go to that store again!

Wow! Trevor at Chikk-fil-A, reminded me of the losing interest of places that use CSR in other countries. Insults me, n surely corps lose customers as a result. Thank you Trevor in showing me that where I choose to spend my money, is valued n that makes me want to return. and hopefully, in this review, we begin to notice who valued our business. If not positive experience, cut bait. We need more Trevors! I will return to this Metro Center Chick fil A. I am pleased with the excellence in customer service! David, share my Kudos...

I didnt know there was a playground inside. Thank you Chick fil-A for being one of the few places that have indoor playgrounds at their restaurants still, as there seems to be what appears to be an ongoing decrease in indoor playgrounds inside some* restaurants. This one however, still has one. Thankful for that, especially while the children are waiting, which the food service is quick, and the food is fresh, and cooked perfectly and my family likes Chik-Fil-A. We have been to Rasing Cane's and I prefer Chik-Fil-A, because of the morals, values, ethics that they stand for as a company, but also because the seasoning isn't bland, especially with picky eaters (kids). 😄 And, it's not suoer greasy like Popeyes food, although flavorful and delicious, but Popeyes compared, Popeyes is very greasy compared. In fact, I would have to say, at all the restaurants that my family and I have eaten at, over time, Chik-Fil-A I'd always the best flavor, with the least grease. So more protein, more bang for you buck. And doesn't seem like overly processed chicken, on the nuggets and tenders, you can tell compared to other restaurants, Chik-Fil-A isn't overly processed, not greasy at all, or very little, more protein, healthier, and their salads are even bigger portions than compared to other restaurants, all their food is cook to perfection, friendliest service, fast and accurate every time, and flavourful and not bland on the seasoning. If we went back to rasing Cane's, we would of spent the same amount or more, for nearly same type of minimal processed chicken, the portions would of been the same or slightly larger, but the service is so-so, the time and speed is so-so, the chicken is the blandest BLANDEST, I have ever tasted, and their sauce is all hype, because there sauce is even more bland than their chicken! 🤦‍♀️ For the most part the items we order would be more than a couple dollars more on the price, for bland food, and so-so service and atmosphere. Some of the staff at Cane's have been helpful at times, to accommodate with near sightedness, as I had a family member with me that needed to see a paper menu. And the other staff was bit rude, when my family member had asked where the straws where, if she could please have a straw, or to politely show her where they are. She has vision problems and the staff, front cashier at the the time was very rude to say, "their right in front of you". Assumming she could see, she is old, and that was rude, rather than to be bit more polite, and simply not assume, but to simply get it either for her, or just politely show her. Not everyone remembers to bring their glasses, especially when your starving and hunger hits, harder to concentrate, im sure at her being elderly, there could of been a more polite way to address the question she just asked politely. Thank You Chik-Fil-A for always being CONSISTENT IN SPEED, ACCURACY, SERVICE, FLAVOUR, AND FRIENDLIEST STAFF. We have been going to Chik-Fil-A for years, and will continue to go because of the flavourful, speed, and professionalism. Very thankful and...

CFA is known for great customer service, but the Metro location has TERRIBLE customer service. In short: IT WAS THEIR MISTAKE OF LEAVING OUT THE SALAD DRESSING. IT WAS THEIR MANAGER THAT PROMISED A REFUND ON THE PHONE IF I CAME TO THEM IN-PERSON, AND IT WAS THEIR MANAGER IN-PERSON THAT REFUSED TO FOLLOW THROUGH WITH GIVING A REFUND. The details: I picked up a curbside order on my way to a dr. appt. I had just a short time to eat my food in the dr.'s parking lot before the appt. I discovered there was no salad dressing for the salad and was unable to eat my salad. Over the course of that same day and the days to follow, I tried calling the location multiple times, no answer. I left a voicemail message, no return call. I called the 800 Customer Care number and they relayed a message, still no return call. I continued calling the location until I could get ahold of a manager. The manager said I could get a refund ONLY if I brought my receipt in to the location (which is 45 minutes away from my home). So when I was in the area, a few days later, I took my receipt in to get a refund. The manager on duty said it is against their policy to give refunds. He also said they called the other managers, and they all denied telling me they would give me a refund. Lies. He refused to give me the refund that was promised to me. I called the 800 Customer Care number again and they relayed a message to Metro's "partner location". Still no response. I am shocked that a company known for such great customer service and great values has refused to correct this simple issue by issuing a refund for their mistake. It was their mistake of leaving out the salad dressing, and it was their manager that promised a refund on the phone if I came to them in-person, and their manager that refused to follow through and give the refund in-person. This situation was...