Potbelly — Restaurant in Phoenix

First off, I love Potbelly's. My issue is with the service I received. I made an online order on Saturday 4/7/18 @ 1:00. When I completed my order it said my order would be ready for pickup at 3:10 (2 hours later). I called the shop and the phone rang for 5 minutes with no one answering so I decided to drive there and just order my food in line because I didn't want to wait 2 hours for a sub. I don't understand how it would take 2 hours to complete an online order anyways (my order was for a big Italian sub and a Turkey sub). I got to Potbellys at 1:25 and to my surprise there were only 3 people in line and 5 people sitting down already eating. I told the guy working the register that I had placed an online order. He said it wouldn't ready until 3:10. I then told him I called, and the phone rang for 5 minutes with no one answering it. He replied with they were busy....with a total of 8 customers in the shop. They even had 2 sandwich makers working behind the counter. I was amazed that he insisted it wouldn't ready for another hour and a half as I was at the shop. Why wouldn't he just say, "We can get that going for you now"? Why argue that they were busy and I still had to wait until 3:10? Never had any issues with...

I live out of town and came here for the first time. They were out of bread in the size I wanted and had to defrost more. I realize it’s franchise but even subway makes their bread. I settled for a smaller sandwich and was rushed through the line. My wife’s sandwich had hard unripe avocado on hers and since I was rushed to pay the girl didn’t realized I ordered more than one sandwich and scrambled to ask what toppings I wanted for my Italian. I was kind of annoyed and so was the nice lady behind me so I just said how it usually comes. She just wrapped it up and sent me on my way. I got back to the hotel and got a glorified meat and cheese sandwich nothing else on it. I have a feeling this place could be pretty good but I was left quite...

I placed an order there this evening to enjoy during the super bowl game with my sister. The order was made through doordash. We ordered two half sandwiches to soups 2 pickles and two shakes. We received 1 whole sandwich 1/2 sandwich no soups and both shakes were warm and runny. There were no straws in the bag. I called the store and talk to the manager. She asked me my name pulled up my receipt and said she did not show any soup on my order. Bottom line she was calling me a liar and I finally lost it I admit I raised my voice she told me I shouldn't talk to people like that I asked her name told her I was contacting her district manager she did not care. She didn't even seem to care that I was a...