Rosati's Pizza — Restaurant in Phoenix

I want to express my utmost satisfaction and gratitude for the exceptional phone service and delivery experience I recently had with your company. I would like to commend the outstanding efforts of your delivery driver, who went above and beyond to ensure that my needs were met.

First and foremost, the phone service I received was exemplary. From the moment I made the call to place my order, I was greeted by a friendly and knowledgeable representative who patiently guided me through the process. Not only were they attentive to my preferences, but they also provided valuable recommendations that enhanced my overall experience.

What truly set this experience apart was the remarkable assistance provided by your delivery driver. As fate would have it, I had a FedEx package waiting for pickup when my food was scheduled to arrive. I had resigned myself to the fact that I would have to call someone over to collect the package on my behalf, which would have been an inconvenience for both parties involved.

To my surprise, the delivery driver not only arrived promptly with my delicious meal but also kindly offered to pick up the FedEx package for me. This act of generosity and willingness to go the extra mile truly impressed me. It saved me a considerable amount of time and effort, and for that, I am immensely grateful.

Speaking of the food, I must say that it exceeded my expectations in every way. The flavors were exquisite, and the presentation was impeccable. Each dish was prepared with utmost care, resulting in a culinary delight that left my taste buds rejoicing. The quality of the ingredients and the expertise of your chefs were evident in every bite.

All in all, my experience with your phone service, delivery driver, and the food itself was nothing short of exceptional. I am genuinely grateful for the outstanding level of service, attentiveness, and thoughtfulness that was extended to me. Your company has undoubtedly set the bar high for customer satisfaction, and you should be proud of the team you have assembled.

I would like to extend my sincere thanks and appreciation to everyone involved in making my experience such a memorable one. Rest assured that I will not hesitate to recommend your services to my friends, family, and colleagues. I eagerly anticipate my next opportunity to engage with your company and relish in the remarkable experience you consistently provide.

With warm...

Kind of a two-strikes-and-you're-out type deal.

Ordered a pizza last night at 8:20pm. Was told it would be ready in 30 minutes. Since we live nearby, we leave at the 30 min mark. Last time, it took 10-15 min longer than expected, so we decided to give it a little extra time.

We arrive at 8:55pm. The one person in the front tells us the pizza "isn't ready yet, but will be ready soon." Now, to be fair, it's Friday night. It's almost 9pm. But there isn't a soul in the store and the phone is barely ringing. So we assume, okay, take a seat, she'll let us know. 3 or 4 other employees make it out to the front, answering the phones, etc. But no one even looks at us. The only two people in the store.

We sit for another 15 min, my eyes glued to the pizza warmer - no new pizzas have arrived, nothing new waiting for patient customers. We ordered a pizza, an order of cheese breadsticks, and a few cookies - and still 30 minutes later we haven't heard a thing. Did they forget about us? The girl on the phone DID seem busy - she'd been calling all the recent take out customers to tell them they are out of what they'd ordered - but come on, 30 min?

So finally I had to ask. Of course, they'd been sitting in the warmer SINCE WE'D ARRIVED, some 30 minutes ago. Clearly angry we'd been waiting for so long, and our tasty, fresh Rosati's pizza now reduced to stale, gooey mess, the girl can only muster a "sorry" and an "enjoy your pizza".

Which we didn't, because, OF COURSE, it. wasn't. even. the. right. pizza.

Sure, it was "close", but when you order a pizza, and speak with an actual human being, you figure at least you'll get the right pizza. Sure, it might take an hour, but still... And when you spend $35 on the wrong pizza you had to wait an hour for, dry breadsticks and uncooked cookies, well, I stew all night and get up to rate you on...

I called Rosatis on Thunderbird at my husbands suggestion. He had eaten there several times before and told me the food was really good. My father in law had recently passed and we were having a luncheon after his memorial service. We needed enough food that would feed at least 40 people and be able to satisfy vegan appetites and children. When I called Rosatis on Thunderbird, I spoke to a very kind and knowledgeable "new owner." Tim, the owner, immediately took charge and with his helpful suggestions in no time at all everything was arranged. The day of the luncheon Tim and one of his employees delivered our food right on time ! The lasagna was piping hot with the perfect amount of gooey cheese. Spaghetti and meatballs were a hit with young and old alike. The tossed green salad was very fresh and tasty ( it was served with ranch dressing and a marvelous Italian dressing). Piping hot fresh garlic bread was the finishing touch on a delicious meal. Tim was gracious enough to include a large cheese pizza for the children to enjoy ( this child approved whole heartily-lol). Serving spoons, tongs, paper plates, flatware and napkins were also included. I have had many events catered but this I must say was the best of all !! So if you ever need a quick dinner for 1 or 101 keep Rosatis Pizza on Thunderbird in mind. It's a rare treat to have great service, very reasonable prices and no stress. Thank you Tim and Rosatis...Dave and...