Crafted North — Restaurant in Pittsburgh

Nice little bar and grill inside the Pittsburgh Marriott Center in downtown Pittsburgh. The place was quiet with only a few other patrons on a Sunday night. I arrived at the hotel late after a delayed flight into Pittsburgh and a delay with the rental car agency. I stopped and ordered the grilled chicken sandwich with a side salad and had a Maker's neat while I waited. Jaime, the bartender, was really nice, and I enjoyed the conversation regarding the area and how business was doing. The salad was full of fresh clean greens and ripe tomatoes. The grilled chicken sandwich was excellently prepared, cooked perfectly, and needed zero condiments, exploding...

Staff were nice. Food was horrible. Horrible. How does one mess up Mac n’cheese? Wife ordered it with pulled pork. Mac n’cheese was so bad and pork tasted like it was from GFS and was opened last weekend. Awful. Grilled pastrami sandwich was cheap meat with canned sauerkraut and bottles dressing. Bread was nicely toasted. Fries had a dense crust of salt. Cheese balls with honey drizzle tasted as if someone mixed cheese whiz with red pepper, covered in cornflakes and fried. Epic fail. Friend ordered the Philly cheesesteak and didn’t bother taking it to go. Chips were a greasy mess left behind....

Stayed at the Marriott for a weekend in Pittsburgh and went for dinner at the restaurant at the hotel, Crafted North. The food was the usual American fare. However, the wow factor was actually Arvind, the person who served us. He was truly outstanding. His food recommendations were spot on and he was extremely attentive to our needs. His mannerisms were impeccable too. I can only say, if I were to employ someone within customer services, I would poach...