Jimano's Pizzeria — Restaurant in Pleasant Prairie

I normally don't give 1 star reviews to local businesses, but I strongly feel that Jimano's earned it. Would have rated service 5 stars if the nice lady who gave me an update on my order would have delivered on the free desserts she offered us but we didn't get them. We ordered from Jimano's for the first time tonight via doordash at approximately 4:53pm, estimated delivery time was 5:37. We ordered a 16" cheese pizza, and a 12" cheese, pepperoni and mushroom pizza. At 6pm I checked the order, still no driver assigned. So I called Doordash, where I learned that Jimano's Pizzeria uses their own delivery drivers. Understandable. The CS rep called the restaurant for an update for me, they apologized and said they were running a bit behind. Also understandable on a saturday night. But I rested easy knowing my food wasn't sitting under a heat lamp waiting on a dasher (or so I thought). 6:35 PM; my wife and I are now starting to get hangry so I call the restaurant directly to ask for an update. The woman who answered the phone was very polite, and explained the driver was just getting ready to head out with my order, and even offered us free dessert, which we politely accepted. 7:00 PM; driver finally shows up (this place is 3 miles from my house so 30 mins is a bit excessive), I politely greet the driver and ask him if he's having a busy night - he looks exhausted. He hands over our pizza and I wish him a good night. I got inside, open the pizza boxes. Not only are the mushrooms missing from my 12" pizza, but both of them are STONE COLD! I mean come on man! I understand businesses get busy. I really do. And I sympathize. But after all that trouble, the least you could do is make sure my dang pizza gets delivered hot! I could have ordered from Luigis and got the same damn pizza, except they would have gotten the order right and delivered it hot. Unbelievable. I will never. Ever. Patronize this...

I never actively seek out these surveys, but this time, I did. I have never had Jimano's before, but I received a text message for 50% off and wanted to try it out. We ordered a deep dish pizza and sodas. Staff was friendly and courteous. Length it took to get the pizza was fine. You order what you assume to be quality pizza and the expectation is that it will take a minute to make. When the pizza was ready we opened it and it was as if the sauce was made out of water. When I said something to the person at the counter, they stated that it was to be expected since the pizza was fresh out of the oven. Once it cooled it wouldn't be quite so... Runny, for lack of a better word. We were in a rush so we ate one slice each, packed up the rest of the pizza, and left. When I arrived home 45 minutes later, I took out a slice and put it on a plate, and the sauce was still runny. Cheese had settled but the sauce was still watery and the crust was half soggy, as if not fully baked. Although I was only charged half price because of the promotion I received, I still wish I hadn't spent ANY money on the pizza here. Especially since the rest of the pizza would end up going in the garbage. Which is saying a lot for me since I am extremely frugal and will normally finish what I've purchased regardless of taste. In this case it was...

Edit: Adam the owner reached out ant we had a lengthy exchange. He was apologetic, and his customer service really showed he cared. I can’t speak on the food because we haven’t eaten there yet, but we will consider it next time we get a work lunch. We ordered a large order for our work lunch. They are 10 minutes away from us. After an hour the driver called and said they couldn’t find it. We’re easy to find a big building with huge green letters and we have the address and the name of the business. After an hour and a half called to see where our food was. The person that answered said they didn’t know where their driver was, and they were going to call them. A little more than a half hour later we called them back because we didn’t hear from them. Their answer was well they couldn’t find us so they didn’t bother sending it out again because the food was...