D'Angelo Grilled Sandwiches — Restaurant in Portland

Avoid this D Angelo. I was greeted at the door by a young man inexperienced with customer service. This young lad was disappointed that I wanted to enter the establishment while he was mopping. His attitude reflected the fact that it was more important to get his mopping done, then for a paying customer to enter the establishment. I actually felt need to apologize because he was so mad he was almost crying. After a few seconds he realized how silly and rude he was being and tried to recover by saying he did not want me to breath Ammonia as I walked in. I bit my lip as thus was funny to me. As I approached the counter it got far worse. An old lady with "short hair" glasses and a slur banged a knife against the grill and shook her head violently as if to tell me that my business was not wanted. I arrived at 8 and they close at 10 so I wasn't holding them up, but she had just cleaned the grill and it was obvious she did not want to make a sandwhich. These two business killers proceeded to mock me the whole time I was there right down to the parking spot I had chosen. This was the worst D Angelos experience I've had. What's worse is that I found some weird yellow and green stuff in my sandwhich and I was forced to throw it out. I had no faith in these two business killers and although I have no proof they maliciously spiked my sandwhich, some odd foreign material got in there and I was forced to flush the eleven dollars. These two business killers somehow think the store revolves around them and not the customer. Shame on you St Johns st DAngelos for hiring lazy employees that would rather gang up on a customer than simply be polite and make the customers sandwhich. These two are so ignorant, they don't even realize it us customers who pay their salaries. Nope they essentially shut the store down two hours early. If I owned this store the young dark haired short kid and the very short haired old woman with glasses would be let go and replaced with fun friendly customer...

I wanted to share my experience because I recently checked my charges for the week on my debit card and realized that I was overcharged for my order from March 25th, 2024.

What I ordered: 1 large Korean bbq w/ grilled onions 1 small Korean bbq w/ grilled onions And 1 small thanksgiving

When I went to pick up my order in store that I called in, the lady tendered my payment and forgot to ask me if I wanted my receipt.

The total posted to my account for $51.04 on March 27th, 2024.

I just called that same exact store back today to see what the total would be and the worker said the total would be 30 something dollars and change.

I said okay last week I ordered this same exact thing and was charged over 50.00 dollars. The lady on the phone said prices changes frequently due to inflation. This response seemed strange to me.

I’m really upset because D’Angelos has become my favorite restaurant to get subs at and I’m frustrated that I didn’t get a receipt and that I was over charged at this location!

I believe the employees here would benefit from additional training on communicating with customers what each sandwich price is, the whole total of the order and providing receipts.

I hope management reaches out to me soon to try and rectify this issue. The food is always great, I make it a point to tip and just forgot this time to make sure I had my receipt.

Everyone just make sure you ask for a receipt so you’re being charged...

The worst service of all time. The sandwiches are okay, but DO NOT order online or over the phone, they are guaranteed to do a poor job. I have ordered 3 times this month, and have not ONCE received a "hot" sandwich. If you offer online/phone ordering, maybe, I don't know, establish a system so those people actually get their orders instead of waiting in the store for 20 minutes like idiots? Every time I have called in an order, I have to wait behind 20 people ordering sandwiches just to say "oh, I already ordered." There is no "pickup" area, and sandwiches are not even marked. After waiting in line, I was rung up and given my receipt. That's it. 5 minutes later, one of the cooks asked me "What did you order?" as he finally noticed that people behind me in line had gotten their sandwiches. I told him which order was mine, and he pointed to a sandwich that had been sitting there for ten minutes. Hey, maybe after you ring me up, you could tell me my sandwich is DONE? Instead of just sitting there like an idiot while your customer wonders where the hell his sandwich is? Or maybe if you used Alphanumerical symbols to indicate which one is which....? Like every other food...