Moe's Southwest Grill — Restaurant in Prattville

Food was good as always, but customer service stunk! 5 employees, 3 of whom looked like thugs with dreadlocks, hats on sideways and attitudes seething with disdain towards the customers. No "WELCOME TO MOE'S". No "Hello". NOTHING. These three never opened their mouth or made any effort to be friendly with any customer in over an hour, but were trading laughs and silly, convoluted handshakes like they just scored a touchdown. The 4th guy I think was the manager and was the ONLY one that spoke as he started the order, "Rice? Beans? Meat?". That's it. My stepdaughter just started rattling off her order, and so he got away with staying completely quiet. The fifth kid was a bit scruffy, but as the only white person working , he was clearly isolated. The other four were all yucking it up while he stayed clear and quiet trying to look busy. Having spent $50 on the meal, I would expect just a little appreciation, or even common courtesy in exchange for my patronage. ...

UPDATE: So. I praised this restaurant, but man it has changed. I'm not sure if it is staffing changes or what, but the inconsistency as gotten worse. It is very hit or miss and lately, they have a bad habit of leaving out items or getting our order wrong. Just a heads up.

11 months ago -- Oh do I love Moe's. The food is usually hot and delicious. The ingredients are somewhat fresh, but they could be fresher. I think Chipotle has fresher ingredients but Moe's has better tasting food (in my opinion of course). The service is usually pretty great and the facility is usually pretty clean.

The amount of food you get really varies. I'm not a fan of that. I wish there was more of a consistency there. I go sometimes and I get plenty of food and then I go sometimes and my container is half empty.

Either way, it's still one of my favorite...

Moe's does not necessarily strike me as a bad restaurant in the slightest. The food was good, the service was good, and the floors and tables were clean. However, when I compare the restaurant to another Mexican-themed chain less than 1-mile away, the other store gets my popular vote.

On another point, the chips were delightfully bland, considering most that you get are overly-salted. And the chips came free whereas at Chipotle, they charge per bag. The music that was playing was a nice mix of oldies and new, more modern songs.

All in all, I would recommend this place to any who would like to experience a build-your-own style restaurant with a heavy influence on an American-Mexican menu priced at roughly $7 - $9 a person. But, as per my personal opinion, I...