⚠️Since new owner/manager, Alyssa ?, has taken over this formerly excellent premises, I would suggest that the great reputation its previous owner, Daniel Pacheco, had established for warm welcomes and courteous customer relations must now, alas, be regarded as a culture no longer in evidence at the current Olde World Bakery - abandoned, it seems, in the pursuit of a more officious, authoritarian "my way or the highway" attitude that no longer deems its prior customers' subjective points of view worthy of consideration.
I write this review reluctantly, but out of necessity, so that it may serve as a cautionary tale to anyone hoping, henceforth, to be greeted with a smile and, perhaps, a reasonable soupcon of bonhomie, to boot, at the new Olde World Bakery.
An account of the experience that has prompted me to write this particular statement of opinion is laid out below:
…having, in the fairly recent past, enjoyed the benefit of being able to purchase day-old patisserie items generously offered at a reduced price from Daniel P's Olde World Bakery, my wife and I dropped by last Friday morning to see what, if any, might be available. Not finding any such pastries in their usual area near the door, I duly enquired of the person standing behind the counter, who as it transpired was the owner/manager, Alyssa, whether such items might now be found elsewhere. She immediately became strangely and inexplicably defensive at my question…and in a very condescending manner, decreed that no such gestures of generosity were any longer forthcoming, haughtily stating, in no uncertain terms, when I politely invited her to explain, that providing such products would undoubtedly undermine the high standards to which her establishment was endeavoring to aspire, thus tarnishing its reputation for quality. I politely suggested that her explanation for this policy seemed to imply that similar places that offered this kind option, like Wild Iris, and other places too, were somewhat inferior to her own. I went on to suggest that in effect this exclusive stance might very likely be potentially disqualifying any less affluent customers from making a purchase, those who might happen to come in wishing to sample and savor some of the comestibles she might have on offer on a particular day. She was clearly unmoved by this observation and staunchly determined to preserve her strict adherence to the policy she had elected to put in place.
Meanwhile, a few moments before this comparatively lighthearted (at this juncture) dispute ensued, my wife had decided to utilize the restroom; espying this, and perhaps viewing us as possible vagrants, Alyssa opted to select this precise moment to inform me, in an extremely scolding tone, that her restroom facilities were reserved for customers only. Though, in itself, a very reasonable regulation, I was somewhat taken aback by the disproportionate and unnecessarily abrasive and patronizing tone of the admonishment she had deemed it necessary to deliver, and endeavoring to defuse the undercurrent of tension by joking that had she supplied day old produce, then we would ipso facto, be customers, she was clearly not amused, nor appeased by my ironic jest, and as my wife and I departed, she couldn't resist the opportunity to hurl at our backs a sneering, spiteful, and distinctly passive aggressive, "have a nice day now" dismissal, clearly designed to ensure she had claimed the last word in what was ultimately an unresolved interaction.
As a rule, in reasonable circumstances, I would take any issues akin to this directly to the management, before resorting to the scribing of a public review, to allow a manager to address my grievances personally, but since I tried my best to do this at the time of our visit, without any satisfactory resolution being acquired, it seems this review is thus deemed appropriate in this...
Read moreI live just down the street and thought I'd go in to see if they had cinnamon rolls. Walked in snd walked back out. Not one person had a mask on. Wont ever give my business to anyone who cares so little about others' well being, especially during a pandemic. It has nothing to do with worrying about losing business either because Rustic Pie and Pangaea Bakery wear masks and Pangaea actually requires customers to wear a mask while ordering. Both places have plenty of business and are packed even with masks. I also read a response regarding someone stating they walked in at 8 am and yhere was one quiche. The redponse was it was because the baker bakes from 8 am to 10:00 am so there may not be anything out at 8. Thats crazy and shows me they dont care about service. Baker should begin at 6am if your opening at 8. Customers expect to walk in to a bakery when they open and see that they're prepared and ready. Never heard of such a thing. Wont...
Read moreUsed to love the Olde World Bakery so we thought we would try the Gypsy Bakery to see if it had changed much. I know this is a new business and I was prepared to cut them a little slack knowing that they would need a bit of time to iron out any kinks in their process. I ordered a turkey sandwich on sourdough whole wheat and my friend ordered a panini and soup. The panini and soup were very good although we noticed that there wasn't much meat on it. As with the panini, the turkey sandwich didn't have much meat and the meat was like grocery store deli meat. Totally unremarkable. It was OK however, the sourdough whole wheat bread was stale and crumbling, it was difficult to pick it up without it falling apart. Very disappointing since the previous owner made excellent whole wheat sourdough bread. All in all, we will probably not go there for a while and try it again after they get...
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