Merchant Coffee — Restaurant in Prescott

Review from Feb 11 2021 I don’t know why it didn’t post...

It's amazing how it seems like Covid doesn't exist here in Prescott. The building is a collective and there is a lot of businesses inside, the coffee shop being one of them. When I walked in with my siblings we were shocked that we were the only ones with masks on. The staff didn't even bother to have masks on either. We got our drinks and sat outside because of the amount of careless people inside. Also the amount of hateful stares we received for having our masks on was messed up. And honestly some stares we received from customers was that we were also the only people of color inside and that made us uncomfortable. They would look at us and then whisper to each other. When we finished I went back inside to toss our cups, and I went to respectfully ask a Barista if there was a mask mandate in effect. I found out that the Mayor has not implemented any mask mandates in Prescott.

I told the Barista "Ok. But as a small business you guys can enforce it for the safety of your customers and staff". He replied "well our customers appreciate that we don't enforce masks". I was left dumbfounded. He also mentioned that Covid is a personal problem.. yikes. Covid is definitely not a personal problem. This is a worldwide problem. While I was talking, the other barista and some other employees (from the other businesses) looked at me like I was crazy. I proceeded to tell them that it's very possible that someone in here without a mask has Covid and is spreading it around the whole building. Not one sign of concern from the guy. I just felt like I was talking to a wall. Being personally affected by Covid (caught it in June), having friends pass away from covid, this situation made me sad to think that there are people that just don't care about the well being of others or in this case, the well being of their customers. And that apparently it's a "personal problem".

I will say the Coffee was good. They carry Provision Coffee which is good quality coffee. It is also a nice building, but the atmosphere, the stares, the lack of care is what ruined our experience. Never coming...

Inside is very nice and inviting. The coffee is made by Provision, which i like very much. The baristas dont seem to know how to make it. The coffee lacked all flavor and was too watery. Apart from the poor coffee the service was aweful. The signs are very vague so i asked what seasonal teas were available. The server simply said, "white, black, and green..." followed by a blank stare. Not seeing any options for cold coffee i asked a iced coffee. She contined to look at me confused then looked at another person who looked at me like i was speaking an alien language. He says we have cold brew. I said good id prefer that but its not on the menu. He ignores my statement and proceeds to attempt to educate me brewing methods incorrectly forcing me to be short and asked him to get my order. As simple an order they still found a way to mess it up. The true shame was the tragedy that happened to those wonderful...

The coffee is really good (super strong) and I have had their blueberry rooibos a couple times. For some reason I always have loose leaf tea floating around in my tea (which is a bummer when I'm paying over $5 for a tea). The prices are a tad expensive I think, but the coffee is high quality. The vibes are good for sure, but like other reviews said, keep in mind that there is a kids jiu-jitsu room and a million parents and kids running around will take over the place (so if you're trying to catch up with a friend, it will be difficult at certain times). The customer service is really great and I have been back multiple times.

Also, this place is literally the only place that has felt "normal" during a time of insanity... so I SUPER appreciate that people don't wear masks here. I will pay higher prices for good coffee to not feel like I'm living in a...