Noah's NY Bagels — Restaurant in Redwood City

Hard to fault a free bagel. Noah's NY Bagels, Redwood City location gets the job done.

I ordered a plain bagel with cream cheese shmear. Plus a hot chai tea latte.

Upon the first bite the thought running through me was, " My God this is such a dense and gluttony bagel!". Okay for free bagel. If I had to pay for the bagel I might have wandered next door. But the toasting was nice. The flavor was okay.

The cream cheese was good.

The chai tea latte was passable me. For others who like a really sweet chai I would guess they find it better than I did. The experience is similar to the cloyingly sweet Oregon Chai mix. Would not be surprised to find out that is what Noah's uses for chai. I prefer a less sweet and more robust chai experience.

No place to sit. No tables outside on the very large sidewalk area. Bummer.

Easy to find. Easy to park.

Weird Point of Sale system that operated in a very clunky manner as if it's the early 2010's all over again. Would not accept mobile payment using NFC, Google Pay, and a card inside Google Pay that has worked for every other business so far. And also worked a couple of minutes prior to Noah's at a store next door. I feel sorry for the employees who are being forced to use that system!

Store counters, floors , and windows were clean.

Employees were friendly and efficient. They got my order right the first time too. Keep them both! They are the main reason this location gets 3 stars.

Another point for keeping these wonderful people. There was an order that was not picked up. Instead of throwing it away they offered it to me for free. I accepted the offer and was able to pass it on later to a person who really needed the food and looked at the gift as a luxury. Thanks Noah's kindness!

While not the worst bagel, I think Noah's NY Bagels...

Horrible Manager and Customer Service!!! I placed a catering order online 2 days prior to my event. Order was confirmed. I’ve ordered catering from this store a couple of times before and the only issues I had were drivers not being able to find our office location. Today, 2/5/2020, my order NEVER showed up. I called the store and Eugene, store manager was quick to blame his driver. The driver showed up 30 minutes late with just coffee (no cups, creamer, etc.) and water. After a few back and forth calls with Eugene and many excuses from him, he promised to deliver my order without charge. A couple of hours later, the order that Eugene promised NEVER showed up...again!!! I called the store 3 times and no answer. Eugene NEVER called me back or followed up. I ended up calling Noah’s corporate catering to find out the status and found out that Eugene NEVER intended to keep what...

Terrible experience. Waited 30 minutes for a simple three bagel order while other customers staged a near riot over the lack of service and attention. One customer asked people behind the counter "why aren't you helping your co-workers? Can't you see they're swamped?" The manager didn't know how to read the order board, and repeatedly gave people only half their order. The staff were rude, churlish, and they were unable to answer and uninterested in answering questions such as "what happened to my order? How long will it be?"

They were understaffed, mismanaged, the atmosphere was loud and hectic, and I'll never go back. I've been to plenty of other Noah's Bagels and while their bagels in general are nothing to write home about, the service at the particular location was the worst. And to top it all off, the ham and swiss egg bagel I ordered was...