Baskin-Robbins — Restaurant in Rockwall

Response to "owner": We were super calm. Everything happened how I explained. I'm sure you have cameras. I encourage you to watch them. My body language was calm. I didn't raise my voice or use profanity. I wasn't condescending. I ran a restaurant for nearly a decade. It seemed that she thought she would get in trouble for either transferring the ice cream in the bowl to a cone, starting over, or wasting a bowl. Everything rises and falls on leadership, or the lack thereof. Even if I definitively said "cup" by mistake, it's not hard to put what was in the cup in a cone or start over. It's a cost of doing business. The whole encounter was awkward just over putting ice cream in a cone, and frankly your public response outting your employee's emotions is interesting. After her full, bare hand was in the ice cream cone, I merely said, "we're good", and we walked out. I'm not interested in consuming an ice cream cone that a dirty hand was inserted into to pull it apart from the others.

I truly feel sorry for your employee that a mere request to please transfer ice cream from a cup to a cone in a peaceful manner resulted in her confusion and uncontrolled emotions.

Original comment:

Braums was slammed, so I came here for the first time. Store was empty. I should have known better. I said I wanted two scoops in a cone. They were put in a cup. I stated I would prefer a cone. I was told she could put a cone on top of the ice cream. That's pointless. I asked if it could just be shoved in a cone. She reluctantly asked which cone. I said a waffle cone. She pointed at them and I said yes. She put her whole ungloved hand in the cone to separate them. My daughter said she could see the grime under her fingernails. I don't spend money somewhere to feel like an inconvenience. We walked out without purchasing anything. When we were outside, my family even told me that I said cone at...

Went to the store Friday night looking for a cake, they were about to close and a guy was moping , they didn't greet us, instead we got a horrible look because we were walking on a wet floor, (the guy with big attitude) They were a total of 4 employees in the store and They saw each other, and the look in their faces were clearly “we do not want you here” I didn’t say a thing! I got 2 medium cakes and took them to the register, and asked the 2 girls at the registered, if by chance they had one big cake in the back? instead of me buying 2 medium ones, neither one of them answered or even looked at me, they simply ignored me , so went ahead and asked again this time one girl said “no” didn’t even looked at me, I still didn’t say a thing and paid for the cakes, and asked if they could write happy birthday on it? The person who normally writes the message on the cakes got mad and made a big face and attitude,(I believe was the manager, not sure) I told her not to worry about it! That I wasn’t going to take the cakes and that I needed my money back! She tried to convince me that she was going to do it, but by then I was already feed up, with all the negative experience! The guy who was moping then said that they were closed already and didn’t know why we came in, when clearly my husband told him they weren’t close because the doors weren’t locked. Glad I returned the cakes! I went to Tom thumb, in Heath, they have a big selection! Got what I needed with out all the negativity that happened in less than 5 minutes...

Went in to order a sundae, the person who appeared to be the manager was a white lady who was very mean and made the entire experience extremely uncomfortable. She was berating her employee the entire time, and even had an attitude with me when all I did was answer her question and ask her how her day was. The employee appeared to be trying their best to follow her orders as she was barking them at him, but she would not even let him get something done before she barked more. I was gonna order something else but I felt too unsafe in such a hostile environment to, so I left as fast as I could. She attempted to make a joking comment with me in what seemed to be an attempt to lift the mood, but I was just trying to get away from the store as fast as i could. I love the ice cream, but that worker is the reason I will be choosing to go somewhere else for my ice cream from now on. That experience, and the fact that the scoops I was given were also very small compared to the other times I have gone are far more than enough for me to decide to never return to this location unless I am sure she will...