Publik Coffee Roasters

This place has an endless potential BUT the staff are NEEDLESSLY SLOW and need to be retrained or replaced!

We have visited this place over 30 times now but today ‘s experience has finally broken my patience and I had to write my review.

Today, we came for a first visit for 2023 at this local coffee shop. Without fail, there is this particular barista who always lose focus and chats to her friends for a ridiculous length of time every time we visit. Today she made me wait 15 minutes upon ordering (when it was clearly NOT busy) standing right there while she took her sweet time to chat while dropping the ball on her paid work. I tried to not ruin my day and patiently waited. Then another friend of hers join the conversation while her co coworker busily took orders. With over 8 cups backfilled she continued to yack away for an unreasonably long time. The sad thing is she does this ALL the time we see her on roster. My friends who ordered tea were already through their drinks by the time i joined them over 15 mins later… Such behavior is very disrespectful of her. She never smiles, never friendly, never stops yacking. If I was the owner of this cafe, I would fire her right away. I am keen to reach out to them. After a consecutive snow day, today was our first outing but we were so irritated by this disrespectful, unprofessional barista who does this every time we come here! To owners: Please remind your employees that other people’s time is valuable too and they should take long personal conversation during their breaks or other time not when there are people waiting to get their drinks. I hope your employees improve their attitude towards a service mindset for the new year! Your staff are needlessly SLOW and unmotivated to be more efficient! I totally agree with previous low rating reviews regarding the slowness. Slow service, average to poor coffee, unmotivated staff!!! I am so done! In 2023 we are taking our business elsewhere. Even at hotels such as the Grand America and Little America, the price of coffees are comparable with better parking and much better service!