Five Guys — Restaurant in San Antonio

0 stars if I could have but 1 is just because I had to!!!!!!Went to restraunts ordered 55.00 worth of food sat down my 8 yr old accidently dropped her whole burger on floor I went up to ask staff to please remake order lil Hispanic female short hair (kid) was like that's not our fault we can't remake the burger... I said ma am I'm not asking for a free burger it was an accident she refused so I said okay well I want a refund for my whole order remind you we just got our complete order made, she says no I will not so I told her to call her manager she went to back and said manager doesn't want to talk and said I can't remake or refund order by this time I'm pissed cause she already was rude as hell so I called the police he came and of course took her side... And said well basically I had to take it up with cooraperate SAPD SUCKS BTW when all I asked was for a replacement so he says we'll she fears for her safety so u will have to leave I said excuse me fears for her safety when all I wanted was my money, so apparently whomever the manager is stated they didn't want to be bothered is basically what she stated . I had endend up calling cooraperate they stated they will refund money .. I have been a general manager for 14 yrs and I would never tell a customer that is returning product no I can't do anything especially if it was a simple mistake... I request a district manager and area supervisor contact me because this is poor customer service remind you she didn't want to remake a burger but gave 4 Hispanic customer free large shakes just because so maybe her district and area manager should be looking at their cameras no telling what else product has left the store .... Disgusted !!!!! With the whole visit ...... And to act like you calling someone on ur phone is a serious threat to customers so please be careful how u threaten...

Bitgers are average size and you get toppings at no charge like mayo, ketchup, mustard, lettuce, tomatoe, onions, pickles, jalaoenos. Jalaoenos extra at Whataburger. Cheese is extra. $7.29 for reg burger but add cheese and its $7.99 that's 70 cents for a sli e of cheese. Reg. drink $2.59. Very high. Small fry us $3.39. Pricey. Healthy amount and thicker cut, but not enkugh to warrant $3.29. Place is clean. Cashier was pleasant. Cooks looked a little gruff to be working in public restaurant. They need to present selves a little better. Over all, very expensive even if you have a decent salary. Overpriced is overpriced. Even wealthy are keen to this. Prople wznt value fir what they get. On par withthe overpriced Fuddruckers. You're talking $60 bucks gor a family of 4 at a burger joint. Head elsewhere for hoid burgers at a reasonable price. 🍟 were overly salty. Let us salt our own. 😕 visted again 5/20. New it was pricier than most burger joints, but drinksate exorbitant. Skip the drink - with tax it atound $2.83 fir a regylar soda. Fries are good, but not for around $3.54 tax included. That's $5.41 and yku haven't even bought the burger yet. Standard burger comes with 2 thi patyies and choice of toppings includes at no extra charge. Ought to not be extra at $7.94for the burger. Damn, was a out $14.25 fir the order. 2 people and it's $28.50. Burgers good, but not $7.94 worth. Thus pkace must pay employees over $15.00 per hour. Somebody is getting a fat wallet. The owner if the multi...

Burgers is good. Good potato fries. Lots of topping choices to for burgers. Lots of soda choices. Burgers made fresh like whataburger. Prices steep. They charge extra for cheese. All other toppings no additional charge. Little cheeseburger was 5.99. Little fry was 3.29. Regular soda (medium) was 2.59. Bll aS 12.85. 98 cents was tax. So food was actually 11.87. That's for small burger/small fry. If family of 4 state this you'd pay 47.48. Wow. So is it me are us Five Guys steep. Yep out near Stone Oak and near the Quarry (Alamo Heights area). Couldn't be near SAC, UTSA because students can't afford prices on regular basis. Eo set what they pay employees? $9.00 an hour at tops if even that. I bet they like for employees to spread word about the burgers. Would you? Dang, if full time that's 360.00 per week. 1440 a month. Raje 15 % for taxes. 1440 - 216= 1224. If husband/Wife sit rent at 800 a month, that's 400. 1224 - 400 = 824.00. Good car insurance about 100 plus. 824 - 100 is 724. Health insurance at at least 125.00. 724 - 125 = 559. Gas at 30 a week = 120 a month. 559 - 120 = 439.00. Food for house at 75 per week = 300. 439 - 300 = 139. Ok enough. No wonder 2 incomes needed. This dude would be negative if he paid the 800 rent entirely. Yes 5 Guys expensive. Not every can be doctor, lawyer, foreman, actor, CEO, pro athlete, etc. The rest get the shaft. Fork it over if Give Guys is where you...