Perks Coffee & More — Restaurant in San Antonio

I’ve come here on the mornings during my stay and it’s been the same woman at the register. She doesn’t enjoy her job and creates an uncomfortable atmosphere in this tiny little coffee/breakfast spot. Customer service is not high priority here, as she will not say hello, good morning, give eye contact, answer any questions directly, or smile. However she has no issue cheerfully greeting her fellow employee. It just seems a little off for a place where hospitality should be key and where requests such as an itemized receipt would seem normal and not a chore added to your daily duties. The breakfast tacos tasted like they were sitting in the heater all morning even though I bought them at 6:30 AM. There were several other pastry or cold item options so maybe those taste better. Go into grab a cup of regular drip coffee, but don’t expect much more than that. So much negativity is not the way to start a morning. There’s potential here, so maybe next time we return things...

I stayed at the Grand Hyatt for several days and avoided Perks a couple of days because of the reviews. On my third day I decided to give it try because I was pressed for time and couldn’t go anywhere else. To my surprise, everyone was very friendly and they even offered to top off my coffee after I stood around a bit, while waiting on my coworkers. I continued going to Perks each morning and was greeted with the same friendly...

Staff seemed nice enough but the coffee cups they use are complete garbage. Holding a cup the way a normal person would results in the cup crushing, spilling everywhere and a "meh" reaction from staff. No offer to get another cup. Nothing. Just that they're clearly so used to it they don't care. Seriously, for the cost of the coffee being offered another cup would...