Urban Bricks Kitchen, Rivercenter — Restaurant in San Antonio

In town and this place was close so we went by to pick up some lunch. For 2 adults and 1 toddler (youngest has a host of food allergies and due to the high possibility of cross contamination plus how busy it was, we didn’t try getting anything for him here), we got a large (14 inches) with 2 toppings and a 10” with just cheese. No sauce on either as ALL their sauces contain onion and garlic.

Not bad and good size. The crust is good; nothing soggy or overall hard but could be chewier. Despite no sauce, it was well seasoned. I wonder how salty it would be if we had sauce on the pizzas. There was a slight wait for the order since there was a line, but not terrible. Staff was nice and attentive.

The biggest complaint goes back to contamination. They used the same pizza cutter for ALL the pizzas. We had the only vegetarian pizzas that came out while there and the lady kept on using the same red handled pizza cutter. I saw a spotless green-handled cutter in a tipped over cup next to the cutting and packing station, which I assume are meant for meatless pies. Good thing I didn’t order anything for the youngest! Also, considering how I paid $4 extra for 2 toppings, I felt they were a bit stingy with it. I forgot to take a picture of the whole pizza before half was eaten by hubby, but just imagine the other side had the same sprinkling of toppings.

My impression? Pretty decent - not to mention convenient… but has room for improvement. As for value… $6.50 for the 10”, cheese only pizza was pretty reasonable. But the 14” with a smattering of toppings was not...

Been going here for a while the usual woman that’s there is usually very nice and one of the main reasons I go back but today I walked in and there’s a new girl. She very rudely asked me to take my order at the end of the topping bar when I already knew what I wanted. She had a very angry I don’t wanna be here. Look on her face. I ordered the 5 inch pizza and 6 wings and I usually get a lone star. I asked her for a specific lone star that the regular woman usually keeps in the back because the display is not big enough, she refuse to go to the back and get it or even check, I asked to speak to a manager and she said no she refused after that I asked her to cancel my order and I angrily walked away before things escalated. It really sucks because the pizza was good, but I don’t like my food served to me by somebody who is angry or speaks to me...

I was recommended to try you guys. When I signed up for the rewards I was provided a free cheese pizza. I placed my order along with a friend excited to try your pizza. When I went to the location I was told rudely that I could not redeem my pizza dude to I never placed an order prior where I paid personally. I did inform her that the promo did not say this but and was interrupted with “I called my boss and he said no” I said okay and walked out informing her that I would contact corporate due to this situation. I was not able to get a name due to I just wanted to get away from the ugly customer service I was receiving. It was 08/7/2023 around 12:30 in the afternoon. WORK ON YOUR CUSTOMER SERVICE! things can get told...