Biggie's Burgers — Restaurant in San Diego

This is the first time I have ever done an online review…let that tell you how bad of an experience this was. We are a family of 6 with four kids…we went there on a Wednesday when kids meals are $3.99. Three of my kids qualify as “kids”…I ordered them each kids meals and when I paid I noticed they charged me full price. When calmly brought it to the attention of the cashier he argued with me and said I didn’t specify kids meals so he gave me kids burgers, fries and drinks separately more than doubling the price of each kids meal. When I asked him to make the adjustment he refused, the manager from the back would not come out and speak with me and I could hear him say to the cashier that it was my problem (as the customer) and to do nothing. In the short time while I was in the restaurant under 15 minutes three separate customers complained of orders done incorrectly or not receiving food…one college student said he never received his fries or milk shake, when they finally brought him his milk shake he asked again about the fries…the employee said “I don’t know anything about your fries.” That customer left frustrated…last guy complained that his wife’s burger was not cooked, same staff said he was sorry but because it was partially eaten he refused to do anything. When we finally received our over priced food, 2 of the BBQ burgers we ordered didn’t even have BBQ on them!!! They also shorted us one drink and gave us different fries. Incompetent, rude and unethical….I could not recommend staying far enough away. I hope this review helps you before...

We have been to the PB location 4 times and were looking forward to our 5th visit. The food is ALWAYS 5 stars at Biggies; however, we had our 5th visit on Sunday (Labor Day Weekend) and the service didn't even deserve 1 star. We walked in and there was no one else in front of us. We stood at the counter, while staff roamed around the back, kitchen and dining area, for almost 5 minutes before we were even acknowledged. We get it if you're busy, but can you say hello and acknowledge we're standing there waiting for you? This lack of customer service came from your employee Rihanna W. She was awful, looked miserable, wasn't friendly, seemed bothered we were there and that she even had to work. An employee like this should NOT be working as a cashier - they should train in the kitchen or clean up duty until they prove they're an asset and can offer customer service to your customers. Of course we will come back because we love the food, but please welcome your customers with friendly staff members, not...

Very poor customer service. I ordered my food in advance and made payment prior to picking up my food. The gentlemen at the register would not let me pick up my prepaid food without waiting in line which was long at the time. Most restaurants have a designated area to pick food for Uber/Lyft. I was not going to wait in line in for 30 minutes to pick up my food and have it be cold. GrubHub called and was unable to get a hold of anyone in the restaurant, so they refunded my order. Y'all need to get it together a bit as delivery/pick ups become more popular need to be able to have a better flow of traffic. I don't know if the guy at the register was new and did not have an understanding of things worked, but his response was rude and...