Noah's NY Bagels — Restaurant in San Francisco

Noah’s Bagels on Bush Street is their main downtown store. Their store near Beale and Mission closed down, which was just as well, since they would mix my order.

The Bush Street store was crowded at lunchtime. I made my order to a bored clerk that I wanted a Panini. He asked what kind. I said what do you have and he listed them. I got the potato salad and the tuna Panini.

To the cashier, nearly $8.00 poorer and then I waited. While waiting I noted that though there were people furiously making sandwiches, the orders were not all that fast coming out. Personally I waited nearly 15 minutes for my simple order.

I noted that two of the clerks took a lunch break, which I thought odd since it was crowded before 1:00 pm.

Sloppy Service: One of the clerks was handing out an order with no bag. The customer asked for a bag. He then opened it for her and handed it to her! A cashier looked like she was busily texting. Hmmm.

The sandwich finally arrived. I noted that though the tuna with pickles and nice tomato were in the Panini, they were arranged so that part of the bread had some tuna and other parts I was just biting into mostly bread. This should have been better arranged.

Overall: The clerks need better training on customer service. You pack a person’s order into a bag, include a few napkins and hand it to them. Simple. Not recommended due to the sloppy service and...

Noah's Bagels has good bagels (particularly when they're toasted) and a good variety. At my office, it was always such a great surprise in the morning to come in and see that someone brought them in as a treat. That being said, the actual experience of going here was awful. After waiting at the register (for a while) to order, one of the staff shouted - actually shouted! - at another staff to serve us. I don't know the story behind that, but it seemed very unprofessional and disruptive. Anyway, my bf and I tried to order breakfast from the menu, only to find out (after ordering everything, but luckily before paying) that they ran out of eggs. Um... okay. That seems like a staple that shouldn't be out, especially since it wasn't that late in the day. They were also out of some of the deli meats. What was left? We don't really know since we didn't stick around to find out. Long story short, while the bagels are good, I'll likely patronize a different business instead the next time I want a bagel/breakfast, and only consider coming here for a quick in...

Their bagels are decent but every time I come here the service is just SO bad. They have a mobile ordering option, but you get there and you have to stand and wait there until you can flag down an employee. The employees here are so busy that they ignore everyone at the counter until you get lucky enough to trap them into your attention. I live around the corner and have been here a couple times and every time it’s the same experience. I’m ignored for 5-10 minutes before I can trap someone to give me my mobile order, then they forget to give me my drink. Today it happened again. 2 other customers in line. I wait for them to give me my order. They forget my drink so I stand there for another 5 mins while the employee has his back turned around me because hes waiting for a bagel to warm up. I tell them they forgot my drink. They have me SNIFFING different cups to help identify which one is the chai latte that I ordered. What an absolutely horrific system. Corporate— please fix your mobile ordering system to be more efficient...