Pokeworks — Restaurant in San Francisco

The fish is good and fresh. The toppings are a great selection. However on good days if you’re not served by certain staff who are very rude and stingy, then it’s a good experience. If you happen to get served by a girl named Jackie (or a name sounds like that) you’re in bad luck. She would ask you to repeat large or regular three times, ask you to confirm your choice of proteins three times, and when she gives you the seaweed salad the size of a thumbnail and you ask for more to match what you usually get, she’ll look straight in your eyes and say coldly that’d be extra. And before you say yes she’ll start adding it and say ‘so yeah? U want the extra.’ And it really feels like she’s not listening to you this entire time and ur ignored as a customer. Great. Didn’t feel welcomed at all now I walk out the door with a lighter togo box in my hand. No aloha spirit for a poke place as they just want your money and rush you out. Oh and did I mention the line is ridiculously long during rush lunch time? I always come before 11:30 or after 1 to avoid bad customer service (cuz they’re so busy and not as efficient as TG or other places arnd here), but I come during downtime and the service is not improved either. Will not come here as often going forward as tender greens is just...

Update: 4/10/2024

I went to Pokeworks again because if there’s one place to satisfy my Poke cravings, it’s Pokeworks!

This time, as promised, they gave me a free meal to make up for the slip up last time. Spoke to the manager and he was so awesome. Really made my day!

Based on how Pokeworks has handled this situation, I’m changing my ratings to 5 stars because they deserve it. This is what you call good customer service and this is what you call a really good poke bowl. I’m definitely coming back more often now! I’m a frequent customer at Pokeworks and today they dropped the ball. Really disappointing.

Fish was fresh but the portion size has reduced SIGNIFICANTLY. Fine.

But then when we moved on to the other ingredients, there was so little of them! As you can see, I got the seaweed salad but they barely gave enough to fit my whole spoon. Even other ingredients like the hijiki seaweed, onions, green onions were extremely disappointing in terms of portion size.

I specifically asked for no chili flakes but your service staff didn’t hear me and rushed to add chili flakes anyway.

If you wanna charge higher than average prices, you gotta live up to that standard. I’m so disappointed today because this was definitely not...

I wanted to try a new poke place and found this one near my work. I love places that do unlimited toppings. This place is hidden on a small street. I think a lot of people from Salesforce come here. I came around 1 pm and it was empty.

I ordered a salad with a scoop of tuna and salmon. I added cucumber, cilantro, edamame, onions, with their ponzu sauce. On top, I added surimi salad, seaweed salad and masago. The server was really fast and was super nice. I went back to my office to eat.

The fish was super fresh. I thought the spring mix was really good with the sauce. I know they have lots of other sauces that I plan to try in the future. They also have preset bowls if you don't want to go through the hassle of selecting everything. I would definitely...