Pizza e Birra — Restaurant in San Juan

Chose Pizza e Barra because it’s close by our hotel and open 24/7 and it was already late. We sat and after about ten minutes, a waitress asked if we wanted a menu. Another ~10 minutes later, our server came to take our order, we ordered 2 sodas and the carne frita while we decided on a pizza to split. The sodas came within minutes and we ordered a medium pepperoni pizza at that time. About 7 minutes later, the carne frita came out. It was absolutely delicious and the garlic toast that came with it was amazing. However, about 20 minutes after finishing that, while waiting for our pizza, a waitress came by and took our plates, napkins and silverware which I thought was odd since we were still waiting for our pizza. About 25 minutes later, the same waitress came over and I asked her if our pizza would be out soon. She looked puzzled and said she’d check. A couple minutes later, our waiter came over and asked if we’d ordered the pepperoni pizza - which was odd since he was the one who took our order. But at that point, I had watched 3 tables who’d come within the last 30 minutes get their pizzas and apps while we’d been waiting for an hour. I asked to pay for the drinks and app so we could go and the server apologized profusely, said our pizza was almost done and he’d go check on it. I told him we didn’t even want it anymore, we’d been waiting well over an hour for it, we were tired and wanted to pay and leave. He offered it to us for free, said it was almost done and offered it to go, so we accepted. We paid the bill and waited another 15 minutes for the pizza that was almost done. We took the pizza and left and did eat it when we got back to our hotel. It was ok, would have been fine to wait 15 minutes for, but definitely not a pizza worth an hour and 15 minutes for. If you’re in a rush or super hungry, I wouldn’t recommend this place because you’ll end up waiting forever.

But for the positive. We don’t speak Spanish and they were very accommodating to that. They were also very nice. They didn’t have to give us the pizza but they did, so I appreciated them trying to make it right. The pizza was still piping hot after the 10 minute walk back to our hotel, which was great. The carne frita was absolutely delicious and the vibe was wonderful. People seemed to really be enjoying their food and...

First off, I would suggest avoiding if you're a tourist and not accustomed with the area. For context, it was around 2am, I was with a party of four so I didn't expect to be helped right away but the staff made no attempt to seat us. After a few minutes we decide to seat ourselves at an open table. Staff never attempted to communicate with us after 10 minutes of sitting around. A member from my party decided to walk up to a worker to ask for menus, which we then received. Another 10 to 20 minutes passed by without any staff checking in on us. Our party member then had to go to the bar area to request a server so that we could order. We finally get a server and managed to place an order. When trying to order one large pizza which is around $24 to $26 dollars (depending on the amount toppings you get), there was a mishap with the checkout device almost charging us around $50, so I would recommend always getting a physical receipt. We were told it would take around 25 minutes for the pizza to be done, and we requested that it be takeout due to it now being almost 3am. After waiting 30 minutes, we walked two of our party members back to our hotel and came back to the pizza still not being done. I noticed several new guests inside the restaurant that managed to be seated, order, and get food all before we got our two topping pizza. After being told we would need to wait additional time for our pizza to be done it finally arrived. Upon getting back to our hotel right across the street, we noticed upon opening the box the pizza had green peppers but almost no red onion. The pizza was nice and thin, had a good cheese pull, and the crust was seasoned wonderfully for my taste. Besides from the pizza it was a very disappointing experience overall, but maybe it's better during normal business hours. Most...

DO NOT EAT HERE

This is a terrible and incompetent restaurant. More importantly, it's staff is so incompetent as to be dangerous.

There is nothing worse, no greater insult, than to say a restaurant is dangerous. Bad food, a rip off, tourist trap, had an off night, are in one category. To be so ignorant as to be dangerous is a whole different level.

Here's the story of the chicken pizza.

We ordered a large pizza, half pepperoni and half chicken. The minute they put it on the table, it stunk. We just looked at each other and said, wow the chicken is bad.

It was horribly obviously bad chicken. It stunk to high hell.

The level of lazy stupidity in the kitchen to have served rotten checken is staggering... and it gets worse.

We called the waitress over. She smelled it and began apologizing profusely. She took a slice over to her manager.

They talked for a while and, when she came back, said "sorry about that, we won't charge you for the chicken half of the pizza."

That is to say, go ahead and eat the pepperoni side and pay for that.

Ok, now I'm pissed. The level of food safety ignorance that must exist for the manager to send a waitresses to suggest we should eat the half without salmonella is beyond belief.

This restaurant is ridiculously incompetent and dangerous. Avoid...