Saigon Restaurant — Restaurant in Santa Barbara

Unfortunately, both of my recent take-out experiences with this restaurant were unacceptable. I will do my best to describe.

Visit 1: Called ahead, was told food would be ready in 15 minutes. Showed up 20 minutes later and food was not ready. Sat and waited over half an hour before our food was ready. Not great.

Visit 2: Called ahead, and placed an order for a couple of entrees and some dumplings. We arrive at the restaurant and the woman confirms the order with us twice. We pay and leave.

Once we got home we realized that the dumplings were not included in our order, but we were still charged for them. We call the restaurant and they insisted we drive back to pick them up, which we didn't want to do. Instead, I requested a refund for the amount of the dumplings and the woman refused to honor my request. She would not issue a refund for such a small amount and insisted the we come back again.

The employee of the restaurant assured us that if we let her know that she made a mistake previously that she would make it up to us by giving us extra food on our next visit. Unfortunately, she didnt ask for our name, or take down any of our information. Not the slightest bit reassuring...

This is beyond poor customer service. This restaurant made a mistake, and all it would have taken to smooth it over was a small refund. Instead, they made...

I ordered chicken noodle soup through door dash and they sent me with uncooked meat. I called, the old lady said that I ordered incorrectly. I looked at receipt and it was correct. I told her i ordered correctly and she just argued with me. I went in, instead of apologizing after I showed her she was incorrect, she seemed unapologetic. I told her that she just losta customer for life and she said thats fine like she didn't care. During this time we need to support restaurants that try and care about their customers. This is not the first time they got my order incorrect. No customer service whatsoever. One time I was picking up my lunch and someone complaned about having hair in their food. Today was last day I will be going there. Door dash is refusing to refund me my delivery fee despite it being saigons fault and I had to drive all the way out there to prove they were wrong. Saigon also refusing to refund me because they say it's door dashes responsibilty. Please don't patron this restaurant anymore. They don't deserve...

They could at least get another star if the service there improves! Always wonder why this place seems empty comparing with Fresco and Mandarin Palace in the same shopping area. I always thought Vietnamese people are friendly but our experience this time was the worst. Might try their other 2 locations next time! Last weekend we met with a girlfriend and her girls there-- the food was good as usual, salmon curry, pho, and egg rolls. One of our girls spilled water after sitting down, and as we were trying to clean up after ourselves and apologizing to the waiter-- he didn't seem to care to respond. Later the water glass wasn't filled up so we brought the empty glass over and it never came back with water until we asked another server. The check came at the end and was set on one side of the table, I guess we were too late to pay because he came by to pick up the check and toss it in the middle of the table so we could see it and pay?? Still left a decent tip but might not next time!!! Really dampened our fun time...