Sarku Japan — Restaurant in Savannah

Horrible experience!!!! Rude employees and manager!! How about checking your camera for the interaction I had with them today! Just know if your order food online, you will get a smaller portion because of the container they use but you will still pay full price! (Yes I compared it) this is the first time I heard “you get this when you order online so don’t order online” I even asked them to put it in the normal Togo plate because I spent $43 and I wanted all my food and the cook said he wasn’t going to serve me because I was going back and forth with the manager (very unprofessional and need to be retrained on customer service) and the other two females. It was me against 4 of your employees because I wanted what I paid for and you argue with me? Yes I argued with them after they proceeded to try and gang up on me!! I asked for the corporate office number and the GM and I was refused!! If you don’t like your job, quit!! Do better and actually fix your website so people know that they will receive less food because they’re ordering online!!!! I still expect a callback that I requested when I called the...

My wife and I asked that on the bento box, the meat go beside the rice and not on top of it as she was not feeling well. Pretty minor change, or so I thought. The manager came out and told us that they couldn't do it unless we paid $3 more. Totally bizarre. We said no thank you and just asked for a side of dumplings instead. The girl behind the counter glared at us for about 10 minutes, all while our dumplings were sitting out on the counter. We had no idea they were out, in fact the guy cooking the meat asked us and we let him know. It wasn't until I decided to ask the cashier who asked the girl behind the counter and she pretended that she had called it out. The cashier told her to give it to us... A very bizarre and unnecessary situation. We then decided to go to Thai Chicken where they easily satisfied...

Update: Reached out to them based on their response. Received no email back after multiple attempts.

Served shellfish contaminated food after alerting them of shellfish allergy. Ordered the chicken teriyaki meal, advised the lady taking order that I have a severe shellfish allergy. She notifies the cook. The cook has chicken and shrimp cooking on the flat top next to each other. He removed the shrimp from the cooktop then proceeded to put the chicken that was cooking next to the shrimp on my plate and thought this was ok. I guess if the food the customer is allergic to is out of sight then it’s safe. Despite them being cooked together on the same cook top. Did not offer cook fresh chicken that had not been contaminated. Extremely poor food...