My husband and I are new to Savannah due to a military pcs move. We have frequented this restaurant 4 times together, and I have had lunch here alone 5 times. The food is pretty good, however, the service is terrible. Being military, we enjoy and appreciate any military discount available to us. We don't expect it, we appreciate it, and understand if a business does not offer it. We consider it to be similar to any work discount, AAA discount, senior discount, AARP discount, DAV discount, etc...and even a coupon offered. A discount is a discount, which is "appreciated", and never expected. We have received a military discount at this restaurant, and I have also received a military discount as a spouse (although I do work for DOD too) 4 times during lunch hours. On the 5th time alone, the waitress created a situation which made me very uncomfortable. I had tried to go into the restaurant for lunch the week before, and when trying to sit at my usual table, she asked me to sit across the other side of the room. Even though there were customers seated on thte side I was sitting at. When I tried to explain I usually sit there, she said "it's going onto dinner hours so sit over there". It was exactly 2:30 p.m., and I had been there at this time in the past with no problem of sitting at this table. I actually made the decision to leave as I did not appreciate being treated like this, while other patrons observed her being loud about this. I decide to give this another try alone, and was embarrassed at what happened this time. The same waitress, when I tried to show my military ID as usual, stated "we only give the military discount to the active duty, the soldier". She then went on a sort of loud rant (in front of other patrons), stating "the discount is not for the spouses, they don't do the work, they stay home and have kids and stuff, they don't do nothing", and this continued about how spouses don't do nothing. I finally interrupted her and stated "don't ever say something like this as military spouses do alot of work, and even if they have children, they take care of those kids alone while husbands are deployed or at work and take care of everything for the family and the soldier"....she said "then you're the lucky one who gets to work". I could not believe what I was hearing". I told her I have always received the military discount when dining here". She said then the other people don't know the rules, and that the owners make them, and that her family used to own the restaurant. She was loud and rather manic about the situation, and I felt very uncomfortable and just wanted to leave. She did give me the discount, but stated I would not get it again. Her attitude regarding military spouses and family was shameful. We will never eat here again. They don't deserve our business, and noone deserves to be treated like this. There is a wonderful thai restaurant downtown and another not far away that we will now frequent. Being treated poorly like this is something they need to understand is just not right. Condescending people, putting spouses down, talking bad about any military relationship or anyone for that matter is just something which should never be done in regards to...
Read moreWas in the area for some pho, which this place apparently had on Google - but went for Thai food instead. This place seemed to be rated well, and the place was mostly full like the locals know to come here - which is what makes my experience so puzzling. The drunken noodle was so incredibly bland, the meat had ZERO flavor, and was barely spicy. There was some sort of gross texture issue and was kind of runny like there was pasta water here. Keep in mind I haven't eaten all day, this is one of my favorite dishes of all time and I've been to probably 40 Thai places in my life. There's supposed to be some sort of char flavor with the wok and probably some basil here or bell peppers, I think. It looked like lifeless pasta vomit and I didn't even want to finish the food. When I entered, the server looked at me like "what do you want?". In fact, she spoke to me like I was a doordash pickup person or something, like I didn't belong here. Food took about 15-20 min to arrive during a late dinner hour. I also was never checked on once until the very end, and I had to use that one opportunity to get the check before I was ignored for another 20 minutes. I am just going to assume they were busy and understaffed, overworked and lacking in social skills rather than rude. That said, I am just going to leave 2 stars rather than 1 star, because you really have to piss someone off to get a 1 star. I wouldn't say they upset me in any direct way, the food and service was just that awful. If I was introducing someone to Thai food and they went here, I promise they would never try Thai again in...
Read moreI've dinned here many times and have always loved the food, however today was a bad experience. Our waitress although nice had an accident and dropped a plate on my cell phone and cracked the screen. She was very appologitic and offered to pay. I told her I thought that deductible would be about 100.00. she gave me 100.00 cash. I left the restaurant paid bill in full and included a tip (10.00 tip on a 22.50 dollar lunch tab). I left the restaurant and went to Batteries Plus to see if I could get it repaired they said it would cost 350.00. I didn't think that was reasonable so I called my insurance carrier on my cell and was told my deductible would be 199.00. I then called the restaurant and told them the difference and they said that the waitress said we made an agreement and that was that, they would not pay any more, even though I told them they could verify everything I had told them and I had a claim number for my policy, and furthermore the waitress said my phone was working when I left which it clearly was not. I never spoke to the manager or owner of the restaurant and feel as though they could have offered to fix my phone that was broken by their employee. So needless to say lunch cost me approximately 131.50 and I won't be back. I'm very disappointed in how this whole situation was handled. They made me feel as though I was trying swindle them out of more money when all I wanted was my...
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